Clinical Applications Specialist (PACS)

Location: Vancouver, Canada; hybrid work with on-site customer support and travel required

Salary: CAD 80,200–106,700 per year, depending on experience, skills, education, certifications, and qualifications.

Company

hirify.global is a medical IT and secure communications company providing modular enterprise imaging solutions and encrypted communication systems for critical healthcare functions.

What you will do

• Support deployments of new PACS installations and product updates for existing customers.
• Analyze customer PACS workflows and consult on transitions to the hirify.global platform.
• Plan and deliver on-site, classroom, one-to-one, and web-based customer training.
• Provide workflow support during acceptance testing and organize on-site go-live application support.
• Provide remote application support, handle application-related tickets, and collaborate with customer support.
• Mentor customers and peers while representing hirify.global and its products professionally.

Requirements

• Bachelor’s or Master’s degree in a relevant field, or equivalent experience.
• Knowledge of PACS workflows, usage, and configuration.
• Strong ability to teach and explain complex concepts effectively.
• Experience working directly with customers, including navigating complex or challenging situations.
• Proactive, driven, problem-solving mindset with willingness to learn and grow.
• Interest in developing toward a more customer-facing, account-focused role.
• Fluency in English and French.
• Willingness to travel as required, with travel stated as up to 35% and typically 25%–30%.

Nice to have

• Clinical background, particularly in Orthopaedics, CT, or MRI.
• Experience as a SuperUser or PACS Administrator.
• CIIP certification.
• Familiarity with hirify.global PACS.

Culture & Benefits

• Supportive, collaborative environment combining the energy of a young startup operation with the stability and experience of an established brand.
• Performance-based incentives.
• Health, dental, and vision benefits effective the month following the start date.
• Monthly health spending account and home internet reimbursement.
• Minimum four weeks of vacation.

Hiring process

• A mandatory background security screening may be performed depending on the role.