Youth Service Manager

Location: Onsite in Toronto, ON, Canada

Salary: CAD 80,000–85,000 per year

Company

hirify.global partners with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses, and communities.

What you will do

• Lead, coach, support, and develop a team of Youth Coaches.
• Oversee daily service operations, schedules, workload distribution, digital support coverage, and evening coverage requirements.
• Monitor service standards, response times, quality indicators, productivity, and program integrity.
• Conduct coaching sessions, team meetings, quality reviews, performance discussions, onboarding, and staff development.
• Act as the escalation resource for complex, urgent, or high-risk situations.
• Maintain partnerships with Employment Ontario providers and community organizations, coordinating referrals, warm handoffs, escalation pathways, and feedback loops.

Requirements

• Experience leading or supervising staff.
• Experience supporting youth through employment, education, or training services.
• Strong coaching, communication, and problem-solving skills.
• Strong digital literacy and experience with virtual service delivery.
• Commitment to equity, diversity, inclusion, belonging, and accessibility.

Nice to have

• Experience leading, coaching, and developing teams delivering youth-focused services and achieving performance outcomes.
• Significant experience supporting youth with employment, education, career exploration, training, or life-transition goals.
• Experience with Employment Ontario or workforce development programs.
• Experience leading digital service delivery, virtual customer support, or online engagement teams.
• Knowledge of youth-serving systems, employment services, community resources, and referral networks.
• Experience with quality assurance, service design, coaching frameworks, and performance management.
• Post-secondary education in social services, business, community development, employment services, education, leadership, or a related field, or an equivalent combination of education and experience.
• Lived experience navigating employment, education, career transitions, or employment support services is an asset.

Culture & Benefits

• Full-time employment with a diverse, inclusive, collaborative, and youth-centered workplace.
• Comprehensive and flexible health and dental benefits.
• RRSP matching of 2.5% of base earnings.
• Ongoing learning and development opportunities.
• Generous time-off policies supporting work-life balance.
• Accessible, barrier-free recruitment and selection process; accommodation is available upon request.

Hiring process

• Applicants who do not meet every listed credential are encouraged to apply and explain why they believe they would be a strong fit.
• Advise WCG in advance if accommodation is required during any part of recruitment or selection.