Warranty Manager

Location: Fort Erie, Ontario, Canada

Company

hirify.global Helicopters Canada Ltd operates within hirify.global Defence and Space and provides aerospace products and support services.

What you will do

• Act as the primary liaison with the parent company for warranty, returns, RMA, and credit claims.
• Prepare, submit, track, and reconcile warranty claims, return authorizations, credit memos, reimbursements, replacement parts, and core returns.
• Establish warranty request workflows and triage protocols with Customer Service Representatives, including technical guidance, training, and support.
• Handle escalated and complex claims and develop processes for exceptional claims and commercial gestures.
• Maintain claim, return, and credit records; monitor turnaround time, recovery rates, return volumes, and denial rates; and produce weekly and monthly leadership reports.
• Coordinate returned-item staging, packaging, and shipping with warehouse and logistics teams, while reporting recurring product failures and quality defects to engineering and the parent company.

Requirements

• At least 3 years of experience in warranty administration, returns management, customer service management, or vendor claims processing.
• Experience with RMA systems in a multi-organizational business, vendor return policies, and financial credit reconciliation.
• Excellent interpersonal and collaboration skills for working with customers, CSRs, supply chain and warehouse staff, and external corporate stakeholders.
• Exceptional analytical and organizational skills for auditing documentation, verifying claim validity, and preventing financial leakage.
• Proficiency with ERP or CRM software such as Salesforce, SAP, NetSuite, or Zendesk.
• Advanced skills in Microsoft Excel or Google Sheets.
• A bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field is preferred.

Culture & Benefits

• Permanent, full-time employment.
• Reports to the Head of Support & Services with a dotted line to the CFO.
• Flexible working arrangements are supported where possible to enable collaboration and innovative thinking.
• Inclusive workplace with accommodations available for applicants unless a bona fide occupational requirement applies.
• Commitment to integrity, compliance, diversity, and equal opportunity.

Hiring process

• Submit a CV or application; submission authorizes hirify.global to store and use the information for application or future-employment monitoring.
• hirify.global does not request monetary exchange during recruitment; suspected impersonation should be reported to the stated hirify.global email address.