Senior Director Digital Native, Customer Engineering (AI)

Location: Hybrid in the United States; listed locations include Austin, NYC, San Francisco, Los Angeles, and Chicago. Offer-stage candidates may be asked to attend an in-person interview at a hirify.global office or hub.

Annual salary: $312,000–$491,000 for New York City and California hires outside San Francisco; $326,000–$513,000 for San Francisco Bay Area hires; $284,000–$446,000 for Chicago hires. Compensation may vary by work location.

Company

hirify.global operates a global network and provides internet performance, application security, serverless, and AI infrastructure products.

What you will do

• Lead the Digital Native customer engineering strategy and go-to-market execution in partnership with the Area Vice President of Sales.
• Manage, mentor, and coach Customer Engineering managers while defining career development, succession planning, performance, and hiring frameworks.
• Own pre-sales technical strategy for AI labs, developer platforms, and Digital Native scale-ups, including high-stakes Tier-1 customer engagements.
• Set technical standards for hirify.global Workers, Workers AI, Vectorize, Hyperdrive, R2, edge inference pipelines, and AI-assisted solution design.
• Oversee technical win rates, deal quality, team capacity, pipeline conversion, quota attainment, territory coverage, and resource allocation.
• Collaborate with sales, product, engineering, partners, global regional leads, and executive customer stakeholders to resolve escalations and influence the product roadmap.

Requirements

• 8+ years of Customer Engineering leadership or enterprise sales leadership experience managing mid-to-large-sized technical organizations, including people managers in AI-assisted technical selling environments.
• 8+ years of hands-on Customer Engineering or Technical Consulting experience delivering complex SaaS, PaaS, or cloud security solutions.
• Experience managing first-line engineering or pre-sales managers and scaling teams through rapid headcount growth.
• Proven ability to partner with Account Executives, Customer Success teams, and executive stakeholders to drive enterprise revenue and customer outcomes.
• Demonstrable experience navigating, de-escalating, and resolving complex technical escalations using automated escalation frameworks and cross-functional AI reviewer pipelines.
• Strong experience with enterprise contract management, commercial negotiations, compliance, or project management frameworks in the Digital Native segment.

Nice to have

• Experience spanning financial consulting, software development, product management, or technical project delivery.
• Relationships with or knowledge of Digital Native channel partners and global systems integrators.
• Hands-on familiarity with Zero Trust/SASE architectures, application security, serverless developer platforms, or modern AI development and automation environments such as OpenCode or Windsurf.

Culture & Benefits

• Employee role with medical, dental, vision, flexible spending, commuter, family-forming, mental health, and travel medical benefits.
• Financial benefits include disability, life and accident insurance, 401(k), and employee stock participation.
• Flexible paid time off plus parental, pregnancy health, medical, and bereavement leave programs.
• Role eligibility for hirify.global’s equity plan.
• Employment may be conditioned on authorization to receive technology controlled under U.S. export laws without sponsorship for an export license.