Application Operations & Support Specialist (Automotive)

Location: Sofia, Bulgaria; the work model prioritizes in-person collaboration while offering flexibility.

Company

hirify.global is a Fortune 500 global IT services company with a large Bulgarian operation delivering technical services across industries and geographies.

What you will do

• Provide backup for 1st- and 2nd-level application support.
• Handle support queries, provide user solutions through the Service Desk or direct communication, and manage escalations through further support levels.
• Take corrective actions where needed and manage operational tasks.
• Coordinate with Operations Partners and support IMDS communications.
• Collaborate with an international core team and application support team for the globally used IMDS automotive web application.

Requirements

• Very good English communication and presentation skills.
• Willingness to work in a global team.
• Creativity, adaptability, initiative, and reliability.
• Basic knowledge of databases and SQL.
• Basic knowledge of Java.

Nice to have

• German language skills.

Culture & Benefits

• 24 days of paid vacation, medical and life insurance, and monthly food vouchers.
• Access to premium learning platforms, company-sponsored certifications, and continuous development opportunities.
• Employee recognition and referral programs, employee discounts, and special offers.
• 24/7 wellbeing support for employees and their families.
• Collaborative, inclusive, international environment focused on learning, innovation, and professional growth.

Hiring process

• Send a CV in English.
• Only shortlisted candidates will be contacted.