Engineer Citrix & VMware VDI

Location: Sofia, Bulgaria; hybrid work arrangement

Company

hirify.global is a global software and cloud solutions provider and distributor with around 12,000 people across more than 70 countries.

What you will do

• Design, implement, upgrade, harden, and manage customer Citrix VDI environments within managed services.
• Manage incidents, service requests, and changes in line with SLA commitments.
• Diagnose complex VDI issues, tune performance, and optimize the end-user experience.
• Develop and troubleshoot workflows and blueprints, and automate routine tasks with PowerShell or Python.
• Set up and maintain monitoring and performance-management tools.
• Maintain technical documentation and change records while collaborating with customers and internal teams on service improvements.

Requirements

• Substantial experience delivering managed services for enterprise VDI environments.
• Proven ability to engineer, implement, upgrade, harden, and manage customer VDI environments.
• Experience developing and troubleshooting workflows and blueprints.
• Strong problem-solving skills in enterprise production environments where availability is critical.
• Structured working style, strong customer orientation, and ability to meet SLA requirements.
• Strong communication and technical documentation skills.
• Excellent English, written and spoken, at C1 level.
• Knowledge of Citrix Virtual Apps and Desktops, StoreFront, Citrix Gateway, PVS, MCS, User Profile Management, policy configuration, and Citrix Director or comparable monitoring tools.
• Understanding of TCP/IP, DNS, DHCP, VPN, firewall configurations, load balancing with Citrix ADC/NetScaler, and network segmentation.
• Experience setting up and maintaining Ivanti Automation and Ivanti User Workspace Manager.

Nice to have

• VMware knowledge including vSphere, ESXi, vCenter, Horizon, vSAN, and NSX.
• Backup and disaster-recovery experience, such as Veeam.
• Experience with VMware vRealize Operations monitoring.
• Infrastructure as Code experience with Terraform or Ansible.
• VMware, Citrix, Windows, or comparable certifications.

Culture & Benefits

• Hybrid work with flexibility to work remotely and visit the local office for team relationships.
• 26 days of annual paid leave and a paid one-calendar-month sabbatical every three years, subject to performance criteria.
• Private health insurance and a Multisport card.
• Food vouchers worth 40.90 EUR per month and a WFH/transportation allowance of 20.45 EUR per month.
• Training and development opportunities, plus President’s Club recognition.