Manager, International Onboarding (EOR)

Location: New York City office, hybrid; travel to international hubs in Mexico City, NYC, and London as needed.

Base wage: $109,000–$136,000 per year.

Company

hirify.global provides HR and employer-of-record solutions that help businesses manage employment and global expansion.

What you will do

• Lead and coach International Onboarding Specialists, including performance management, technical escalations, capacity planning, and talent development.
• Own the end-to-end global onboarding strategy covering employment agreements, statutory compliance, benefits, and implementation quality across jurisdictions.
• Define KPIs and SLAs, identify bottlenecks, and introduce process improvements or automation to improve operational efficiency.
• Partner with Sales, Legal, Product, Operations, and Go-To-Market leadership to close experience gaps, influence the product roadmap, and support new market entries.
• Resolve complex, high-value customer and regulatory issues while improving retention, supplemental-service adoption, and EOR revenue.
• Translate company goals into team objectives and advocate for customer and department needs with executive stakeholders.

Requirements

• 8+ years of experience in onboarding, implementation, or global operations, including 2–3 years specifically in the EOR industry.
• 2+ years of direct people-management experience leading remote, hybrid, or distributed teams.
• Deep knowledge of international labor laws, global payroll nuances, and statutory benefit requirements.
• Proficiency using data and metrics to track team health, customer satisfaction, and operational throughput.
• Experience leading teams through ambiguity, organizational change, or rapid product evolution and growth.
• Ability to guide customers through the complexities of global scaling.
• Ability to travel to international hubs as needed to work with regional teams and stakeholders.
• Consultative, accountable, adaptable, solution-oriented, and curious leadership approach.

Nice to have

• Advanced proficiency in JIRA, Zendesk, Salesforce, and Notion.
• Experience in a high-growth SaaS environment.
• Multilingual fluency.

Culture & Benefits

• Welcoming, casual, supportive, and entrepreneurial work environment.
• Benefits, wellness program offerings, company retreats, and opportunities to learn from startup-community leaders.
• Culture centered on camaraderie, openness, grit, integrity, and simplicity.
• Equal-opportunity workplace with reasonable accommodations for disabilities and sincerely held religious beliefs.