Associate IT Service Desk Technician

Location: Remote, associated with the Corporate Office in the United States of America

Salary: $20.2–$28.83 hourly

Company

hirify.global is a family-owned, physician-led primary care provider focused on improving healthcare for seniors and expanding access to better care.

What you will do

• Act as the first point of contact for enterprise users through phone, email, notifications, and the service management tool.
• Triage, prioritize, document, resolve, and escalate Tier 1 incidents while keeping users informed.
• Repair, install, configure, and support computers, peripherals, printers, scanners, mobile devices, and company applications.
• Provide technical support for Windows workstations, VPN users, iPhones, Android devices, and email synchronization.
• Educate users on company software and assist with technical questions and problems.

Requirements

• High school diploma or equivalent required.
• Knowledge of computer hardware, major software applications, basic networking concepts, and Windows client operating systems.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Excellent customer service, communication, organization, and prioritization skills.
• Spoken and written fluency in English required.
• Ability and willingness to travel locally, regionally, and nationwide up to 10% of the time.

Nice to have

• BA/BS degree in Information Technology or a related field.
• At least 1 year of experience in IT or a related field.
• Entry-level IT certifications such as A+ or Network+.

Culture & Benefits

• Full-time role with comprehensive employee benefits.
• Career development and advancement opportunities.
• Work-life balance and a mission focused on improving healthcare for seniors.
• Base compensation may vary based on experience, education, geographic location, and other relevant factors; bonuses or commissions may also be available.