Junior Service Desk Engineer

Location: Remote, Ukraine

Company

hirify.global provides communications, network protection, monetization, customer communication, identity verification, and fraud prevention solutions for mobile network operators and enterprises across 195+ countries.

What you will do

• Classify, assign, and prioritize tickets in the Ivanti ITSM system according to impact and urgency.
• Provide first-level technical support and consultation to remote internal users.
• Escalate tickets hierarchically and to appropriate teams when necessary.
• Contribute to implementing and testing new ITSM functionalities.
• Communicate ticket updates and assistance to hirify.global employees according to ITSM processes.
• Create and maintain user-facing technical documentation and guides.

Requirements

• At least 1 year of experience in a help desk, service desk, or customer care role.
• Experience with Microsoft Office and familiarity with service desk tools such as Jira or ServiceNow.
• Ability to communicate in written English.
• User-oriented mindset.

Nice to have

• Bachelor’s or master’s degree in Information Security, Computer Science, Engineering, or a related field.
• Previous experience working in a multicultural team.

Culture & Benefits

• Multicultural and dynamic environment in a fast-growing worldwide business.
• Open, dedicated, success-oriented, and team-focused company culture.
• Professional team committed to high performance standards.
• Values include Integrity, Agility, and Commitment, with a customer-oriented approach.
• Competitive salary and bonus system.

Hiring process

• Apply through the form or send a CV and cover letter to jobs@hirify.global.net.