User Researcher (Senior Associate)

Location: Birmingham or Belfast, United Kingdom, or home worker in the United Kingdom

Company

hirify.global creates digital services, Workday solutions, and technology products with a focus on measurable user and societal impact.

What you will do

• Deliver actionable research insights to define service experiences around user needs.
• Plan and conduct qualitative and quantitative user research and testing.
• Conduct empathetic user interviews and produce reports with clear recommendations.
• Align research and testing plans with wider project strategy.
• Work with project teams to establish the value of user research.

Requirements

• Understand the difference between requirements and user needs and how they influence research-method selection.
• Excellent knowledge of qualitative research methods and sound knowledge of quantitative research methods.
• Ability to design and write research plans, working with recruitment agencies or client insight teams where appropriate.
• Ability to conduct empathetic interviews, produce reports, present findings, and make recommendations.
• Sound commercial awareness.

Nice to have

• Experience with Agile delivery methodologies.
• Knowledge of user-centred design practices.
• Understanding of information architecture, interaction design, and visual design principles.
• Experience in a full-service digital agency environment.
• Active participation in relevant communities, such as online groups or conferences.

Culture & Benefits

• People-first, diverse, inclusive, and collaborative working culture.
• Support for professional growth and candidate accommodations or adjustments during recruitment.
• Work is available from a United Kingdom home-working arrangement or listed United Kingdom locations.