Developer Support Engineer (Open API)

Location: United States — remote, or Omaha, Nebraska — hybrid

Salary: $90,000–$120,000 per year

Company

hirify.global provides a residential construction management platform for contractors to manage financials, schedules, workflows, and client relationships.

What you will do

• Own the Open API support queue and troubleshoot sign-in, token, permission, and integration issues.
• Reproduce customer issues, write clear bug reports, and follow them through engineering.
• Keep customers informed during outages and critical events while monitoring API usage for early risks.
• Serve as the main technical contact for API customers and demonstrate what builders can build with the platform.
• Share customer requests with Product, coach frontline support, and maintain API guides, FAQs, and runbooks.
• Use AI to enhance support work while applying critical thinking and owning the quality of the final output.

Requirements

• 3+ years of experience in technical support, integrations support, or API troubleshooting, including direct customer support; 2+ years may be considered with proven autonomy.
• Ability to make and read REST API calls using curl or Postman and interpret HTTP status codes and JSON errors.
• Experience troubleshooting authorization flows, including client credentials and refresh tokens.
• Clear communication skills, with the ability to explain technical answers plainly and remain calm with frustrated customers.
• Ability to learn quickly and explain how records in a new product relate to one another.

Nice to have

• Experience with Python or JavaScript.
• Experience with MCP, agentic AI tooling, construction, Datadog, or Sentry.

Culture & Benefits

• Remote or hybrid work options, with technology reimbursement for working from home.
• Medical, dental, and vision coverage; life insurance; and short- and long-term disability benefits.
• 401(k) plan with hirify.global matching contributions.
• Paid time off, 11 paid holidays, personal days, parental leave, paid sabbaticals, and volunteer time off.
• Wellness program, onsite fitness center, free daily lunches at headquarters, and monthly team events.
• Culture focused on impact, work-life balance, and supporting customers and communities.