Senior Manager, Forward Deployed Engineering (AI)

Location: Pleasanton, California, United States. Flex work requires at least 50% of each quarter in the office or in the field with customers, prospects, or partners.

Salary: $209,600–$314,400 USD annual base pay for the primary location; additional U.S. locations have a range of $174,800–$314,400 USD.

Company

hirify.global is a Fortune 500 company and AI platform for managing people, money, and agents.

What you will do

• Hire, coach, and develop Forward Deployed Engineers across 2–4 pods, allocating staff across approximately 10 customer projects per pod.
• Run customer engagement lifecycles from selection and kickoff through exit, tracking graduation metrics with the PAO team.
• Partner with hirify.global Services, AI Deployment Architects, Account Teams, Product Management, and Engineering to resource engagements and maintain focus on product hardening.
• Capture field telemetry, recurring customer friction, and configuration patterns, routing them into Product and Engineering backlogs as scalable capabilities.
• Create and distribute playbooks, configuration patterns, and known-issue guides for teams scaling deployments after product graduation.

Requirements

• 8+ years of experience in Forward Deployed Engineering, Solutions Engineering, Technical Consulting, Software Development, or Product/Program Management in complex enterprise environments, including direct hands-on enterprise customer work.
• 5+ years managing, leading, or coaching technical teams, either through direct people management or demonstrated technical/team leadership of engineers in customer-facing or field-deployment settings.
• Technical depth in coding and debugging, such as Python, Java, or similar, plus REST APIs, system architecture, and integration patterns.
• Experience managing multiple concurrent complex software deployments or customer engagements, including live data troubleshooting and custom workflow integration.
• Ability to derive generalizable product requirements from bespoke customer issues and convert pod-level patterns into roadmap input.
• Experience managing strategic relationships with senior customer and internal leaders across Product, Engineering, and Services.
• Exceptional verbal and written communication, including translating complex technical and customer context for senior leadership.
• Ability to work through ambiguity and changing requirements as a collaborative, low-ego operator across multidisciplinary teams.

Nice to have

• Applied experience with LLM-powered or agentic AI systems, including prompt or context engineering, retrieval-augmented generation, evaluations, or agent orchestration frameworks.
• Working understanding of how model behavior creates product and customer-facing issues in the field.
• Working knowledge of hirify.global business processes, security and permissions, tenant configuration, integrations, and customer implementation and governance.

Culture & Benefits

• Flex work combines in-person collaboration with remote work and requires at least half of each quarter in the office or field, depending on the role.
• The role may be eligible for the hirify.global Bonus Plan or a role-specific commission or bonus, as well as annual refresh stock grants.
• hirify.global provides reasonable accommodations during the employment application process and supports equal opportunity employment.
• Employment is subject to applicable Fair Chance law and hirify.global privacy and data-security practices.