Tax Software QA & Support Analyst (Remote)

Location: Fully remote for candidates based anywhere in the United States except New York; preference for Pacific or Mountain time zones. Candidates based in New York should apply to the New York posting.

Salary: $66,000–$78,000 per year, plus equity depending on the selected offer.

Company

hirify.global is an AI tax preparer used by accounting firms, working inside the tax software they already use.

What you will do

• Reproduce customer-reported issues step by step inside hirify.global and commonly used tax software.
• Write complete Linear tickets with reproduction steps, expected and actual results, screenshots, and sample data.
• Respond to customer tickets, troubleshoot technical issues, and develop workarounds.
• Verify fixes before returning them to customers and perform regression testing after releases.
• Identify patterns across tickets and flag issues before they spread.

Requirements

• Hands-on QA or software testing experience reproducing bugs and documenting them for engineering teams.
• Customer support experience using a ticketing system such as Pylon, Zendesk, Intercom, or Freshdesk.
• Tax background from a tax or accounting firm, tax software company, or preparing returns; tax preparer experience is not required.
• Familiarity with at least one major tax platform, such as CCH Axcess, UltraTax, Lacerte, ProConnect, Drake, or GoSystem.
• Methodical problem-solving, clear writing, curiosity, patience with customers under deadline pressure, and ownership through resolution.

Nice to have

• Experience with Linear or Jira, browser developer tools, or screen recording for capturing issues.

Culture & Benefits

• Fully remote work within the United States outside New York, with a preference for Pacific or Mountain time zones.
• Transparent salaries, company finances, stock options, and anonymous team feedback.
• Platinum-level medical insurance fully covered for the employee and dependents, plus dental and vision insurance.
• 401(k), paid maternity and paternity leave, and at least 30 days of paid holiday annually.
• Latest computer equipment, a home-office setup budget, and company-wide offsites every four months.
• Performance reviews every four months; the role is assessed at Level 1.

Hiring process

• 30-minute introductory call.
• 60-minute bug reproduction exercise involving a customer-style report, issue reproduction, and ticket writing.
• 60-minute final round with Rachel and the team.