QA Engineer (AI Voice)

Location: Poland; remote work available, with office work as an option

Company

hirify.global is an established technology company operating since 2008 with more than 1,800 talents across seven global sites.

What you will do

• Run end-to-end, API, integration, regression, and release tests for voice journeys across markets and configurations.
• Prepare test data and expected outcomes and support business testers during UAT.
• Run and extend automated suites and evaluation sets designed by the Senior QA Engineer.
• Log defects with clear reproduction steps and transcripts and follow them through closure.
• Identify risks and blockers early and troubleshoot issues using logs and transcripts.

Requirements

• At least 3 years of experience in software QA, including at least 1 year testing voice or conversational AI.
• Hands-on experience testing voice agents, including speech recognition, speech output, intents, latency, and transcript review.
• Understanding of why identical inputs can produce different AI outputs and how to test this variability.
• API testing and basic automation in Python or JavaScript/TypeScript.
• Experience with Jira or Azure DevOps and a test management tool.
• Clear written and verbal communication and troubleshooting skills using logs and transcripts.
• English proficiency at least B2.
• Applicants missing one or two qualifications are still encouraged to apply.

Nice to have

• Experience with voice testing platforms such as Hamming, Cekura, Coval, or Botium.
• Experience with LLM evaluation tools such as Promptfoo, DeepEval, or LangSmith.
• Telephony knowledge, including SIP, Twilio, or Azure Communication Services.
• ISTQB certification.
• Responsible-AI testing experience covering PII, bias, or safety.
• Experience validating customer journeys across multiple markets.

Culture & Benefits

• Stable employment with flexible working hours and a choice of remote or office work in Poland.
• Workation opportunities in line with the workation policy.
• Online onboarding with a Buddy from the first day and cooperation with experienced engineers and experts.
• Access to Udemy, certificate training, capability development programs, Competency Centers, knowledge-sharing sessions, and webinars.
• Diverse, inclusive, values-driven community with well-being, health, charity, and environmental initiatives.
• Modern office equipment purchased for employees or available to borrow depending on location.