Supervisor - Logistics Order Management (Onsite with Customer)

Location: Singapore; onsite with customer. Only candidates currently residing in Singapore with valid residency status may apply.

Company

hirify.global is a Fortune 500 global logistics company providing transportation, customs brokerage, distribution, cargo insurance, duty drawback, consulting, and supply chain management services.

What you will do

• Lead order management operations and act as the primary escalation point for assigned key customers.
• Oversee daily order processing, projects, team performance, KPIs, OKRs, and client SLAs.
• Analyze reports, dashboards, workflows, and productivity models to improve visibility, reduce errors and costs, accelerate order cycles, and forecast staffing needs.
• Delegate tasks, guide team members, conduct check-ins and training, evaluate performance, and address performance gaps.
• Implement projects that scale order management systems and automate data-entry workflows.
• Collaborate with customers, management, and cross-functional teams while maintaining a positive, service-focused team environment.

Requirements

• Bachelor's degree or equivalent work experience.
• At least 5 years of experience in order management, logistics, and/or high-volume customer service.
• Strong knowledge of ERP systems such as SAP, Oracle, or NetSuite.
• Advanced data analysis skills using Google Sheets/Excel and proficiency with Google Workspace/Microsoft Office.
• Demonstrated knowledge of at least one business area within the Professional Services Onsite Team.
• Fluent English with excellent written and oral communication skills.
• Excellent customer service, analytical, decision-making, task-triage, attention-to-detail, and problem-solving skills in a fast-paced environment.
• Ability to define, develop, and document business processes and procedures.

Culture & Benefits

• Fast-paced, professional, and dynamic work environment.
• Customer service-based culture centered on professionalism, leadership, integrity, excellence, and continuous improvement.
• Opportunity to work within a global network of 19,000 trained professionals across 350+ locations.