Customer Trust Specialist (AI)

Location: Hybrid role based in the London office, United Kingdom; some overlap with US Eastern hours is required.

Company

Fireworks AI provides a platform for building, training, and serving specialized AI models across text, image, embedding, audio, and multimodal workloads.

What you will do

• Manage customer security questionnaires, RFPs, and vendor evaluations from intake through drafting, review, and delivery.
• Operate and improve the trust automation platform, reviewing generated answers for accuracy and preventing over-claiming.
• Maintain the governed knowledge base and supporting evidence, including SOC 2, ISO 27001/27701/42001, HIPAA, and penetration tests.
• Handle evidence requests, Trust Center access, customer questions, security and privacy calls, and partnership with Sales and Solutions across UK and EMEA.
• Support Legal and Deal Desk with security and privacy terms in DPAs and MSAs, including UK GDPR and EU data-transfer questions.
• Track knowledge-base gaps, automation performance, and public trust artifacts such as the Trust Center and security whitepapers.

Requirements

• 3–5 years of experience in customer-facing security, trust, or GRC roles, including security assurance, customer trust, vendor security review, or security-focused sales engineering.
• Hands-on experience with security questionnaires and customer security reviews using CAIQ, SIG, custom spreadsheets, OneTrust, similar portals, and frameworks including SOC 2, ISO 27001, GDPR/UK GDPR, and NIST.
• Exposure to DPAs and MSAs, with the ability to connect contract language to actual security controls.
• Strong written communication and the ability to turn control requirements into clear, accurate answers without over-answering.
• Working knowledge of AWS, GCP, or Azure and SaaS architectures, including encryption, isolation, and data flows.
• Interest in trust automation and AI-assisted tooling, with an understanding that automation requires guardrails.
• Precise, detail-oriented judgment, a collaborative approach, and the ability to escalate matters requiring Legal, Security, or Engineering sign-off.
• Comfort working with a US-based team, including some overlap with US Eastern hours.

Nice to have

• Familiarity with AI/ML platforms, LLM inference, or AI governance concepts such as zero data retention, content guardrails, and the EU AI Act.

Culture & Benefits

• Work on complex AI infrastructure challenges, including low-latency inference and scalable model serving.
• Collaborate with engineers, AI researchers, Product, Legal, Sales, and Solutions in a fast-growing environment.
• Grow toward ownership of a framework area, knowledge-base segment, EMEA customer coverage, and AI-assurance standards such as ISO 42001, NIST AI RMF, and the EU AI Act.
• Inclusive, equal-opportunity workplace focused on curiosity, innovation, ownership, and impact.