AI Operations Engineer (Fintech)

Location: New York, NY

Salary: $150,000–$180,000 annually

Company

hirify.global builds fuel cards, corporate cards, bill pay, and spend-management products for commercial fleet businesses, while developing AI-native workflows for its operations.

What you will do

• Work with teams across Sales, Customer Success, Marketing, Support, Finance, Risk, Product, and Operations to identify workflows, estimate time savings, and prioritize an AI backlog.
• Build and ship event-driven autonomous agents with multi-step workflows, sub-agent handoffs, human escalation, persistent memory, knowledge graphs, custom tools, and connectors.
• Develop traces, evaluation test sets, output scoring, and feedback loops to improve agent quality over time.
• Define success metrics, track adoption and hours saved, and report measurable operating-efficiency gains to leadership.
• Own production reliability, latency, cost, regression detection, access controls, audit trails, and sensitive-data handling with Security and IT.
• Architect shared AI infrastructure and enable adoption through training, office hours, hackathons, and an AI-champion network.

Requirements

• 2–5 years of experience in operations, product, solutions or forward-deployed engineering, internal tools, or a similar role at a fast-moving company.
• Demonstrated experience shipping AI workflows or automations used daily; work samples are required.
• Hands-on fluency with Claude Code, Cursor, or similar coding agents, plus prompt design, tool use, and MCP.
• Experience building at least one agent with persistent memory or a feedback loop that improved it over time.
• Experience building evaluation test sets, scoring outputs, and using results to improve agents.
• Ability to write and read code using SQL plus Python or TypeScript scripting, APIs, and webhooks.
• Clear communication with non-technical teammates and the ability to teach as well as build.
• High agency and the ability to identify and fix inefficient processes independently.

Nice to have

• Software engineering background.
• Experience with MCP servers or APIs for Salesforce, Notion, Slack, and Gmail.
• Experience with AI-system guardrails or monitoring.
• Background in fintech, payments, or another regulated industry.
• Startup experience, especially at an AI-native company.

Culture & Benefits

• Medical, dental, and vision insurance.
• Flexible paid time off, personal well-being time, and paid holidays.
• Financial-wellness resources, equity tax advisory access, and a company-sponsored 401(k).
• Paid parental leave, education stipend, and a $400 accessories allowance.
• Free lunch every Friday and meaningful potential equity upside.
• Equal-opportunity workplace committed to diversity, equity, and inclusion.