Client Service Representative (AI)

Location: Edgewood, NY, United States of America; in-person collaboration as needed

Salary: $27–$30 per hour USD; bonus eligible

Company

hirify.global provides services supporting financial-market participants, including beneficial issuers and proxy agents.

What you will do

• Manage inquiries from beneficial issuer and proxy-agent clients using diplomacy and sound judgment.
• Support share-owner solicitations, data reporting, problem-solving, and service matters in accordance with applicable NYSE, bank, and broker requirements.
• Advocate for clients and coordinate with internal departments to resolve issues and meet client goals.
• Communicate industry and regulatory changes, hirify.global process updates, and potential business impacts.
• Build client relationships and identify value-added solutions addressing client needs.

Requirements

• Bachelor’s degree or equivalent.
• Two to three years of experience in a client service or client-facing role.
• Ability to work effectively in a fast-paced, high-pressure environment.
• Strong attention to detail, multitasking, and time-prioritization skills.
• Excellent presentation, written, and verbal communication skills.
• Ability to build positive, productive client relationships.
• Proficiency with AI tools and Microsoft Outlook, Excel, Word, and PowerPoint.
• Strong problem-solving and critical-thinking skills.

Culture & Benefits

• Full-time position with collaboration in person as needed to learn and work together.
• Comprehensive benefits are available; details are provided through hirify.global’s benefits information.
• Inclusive, collaborative workplace committed to a safe and supportive environment.
• Bonus eligible.

Hiring process

• Applications may be reviewed with AI-based tools, but hiring decisions include human review.
• Honesty and transparency are required; falsifying or misrepresenting application or interview information results in disqualification.
• Reasonable accommodations are available during the application and hiring process.