Registered Client Service Associate (Financial Services)

Location: NC - Charlotte - 6805 Carnegie Blvd Ste 350, United States. Resident workstyle; travel is less than 25%.

Company

hirify.global is a financial services firm with more than 60 years of history, providing investment and client support services through financial advisor and branch teams.

What you will do

• Serve as the first point of contact for prospective and existing clients through phone, email, mail, virtual, and in-person interactions.
• Support financial advisors and branch staff by onboarding clients, opening accounts, researching account and security information, and maintaining client documentation.
• Process and monitor asset transfers, cash awaiting investment, corporate actions, account alerts, and other time-sensitive account items.
• Prepare financial reports, spreadsheets, and meeting materials; input orders and rebalance portfolios on behalf of financial advisors.
• Create and maintain CRM records and files, support seminars and client-facing events, and follow up to resolve errors, questions, and concerns.

Requirements

• High school diploma or equivalent required.
• One or more years of securities industry or related work experience preferred, or an equivalent combination of experience, education, and training approved by Human Resources.
• SIE required unless an exemption or grandfathering provision applies.
• Series 7 required; Series 63, 65, and/or 66 required as applicable by state.
• Knowledge of investment concepts, financial markets, securities products, trading terminology, industry regulations, and managed account platforms.
• Experience with CRM or contact management software, goal-planning software, Excel, spreadsheets, reports, and databases.
• Ability to analyze and research account information, use mathematics for account and transaction processing, and operate standard office equipment and software.
• Ability to manage detailed tasks with changing priorities and deadlines, identify time-sensitive items, work independently and within a team, and provide calm, professional customer service.
• Effective oral and written communication across multiple client-interaction platforms and organizational levels.

Culture & Benefits

• Full-time employment in a fast-paced, task-oriented branch environment.
• Training, cross-training, and educational or professional development opportunities are available.
• Benefits may include medical, dental, vision, life, critical illness, accident, disability, retirement savings, paid vacation, holidays, sick leave, and parental leave; eligibility varies by position and employment status.
• Guiding behaviors include developing, collaborating, deciding, delivering, and improving, with emphasis on client-first service, integrity, independence, accountability, and continuous improvement.
• Equal opportunity employment with respect for diverse backgrounds and experiences.