Director, Operational Readiness (AI Infrastructure)

Location: UK or US

Company

Nscale provides GPU cloud infrastructure for AI start-ups and enterprise customers, focusing on high-performance, cost-effective, and environmentally responsible AI infrastructure.

What you will do

• Build and lead Nscale's portfolio-level Operational Readiness capability, including its lifecycle, gates, standards, governance, and escalation framework.
• Define readiness requirements across people, processes, technology, tooling, documentation, training, vendor support, monitoring, ownership, and risk.
• Integrate readiness plans across development, construction, commissioning, technical program management, network, compute, security, procurement, legal, vendors, and operations.
• Own the portfolio readiness scorecard and provide executive reporting on status, risks, dependencies, exceptions, and decisions.
• Govern transitions into steady-state Operations, issue go-live gate recommendations, and lead early-life reviews of newly transitioned infrastructure.
• Build and lead a team of Senior Project Managers and Technical Writers across regional and deployment readiness work.

Requirements

• 12+ years of progressive experience in data center infrastructure, mission-critical operations, technical program management, operational readiness, infrastructure operations, service delivery, reliability, or related large-scale technology environments.
• Experience building or scaling readiness frameworks, operating models, transition processes, or cross-functional delivery capabilities.
• Experience leading teams across multiple concurrent infrastructure initiatives and integrating dependencies across Engineering, Facilities, Operations, vendors, and program teams.
• Strong understanding of the connection between physical infrastructure, technology platforms, and steady-state operations from planning and construction through commissioning, transition, and production.
• Excellent executive communication skills, including translating technical and operational conditions into clear risks, decisions, and actions.
• Ability to influence across organizational boundaries without direct authority.
• Comfort working at both strategic and tactical levels in a rapidly scaling environment.

Nice to have

• Experience with AI, HPC, GPU infrastructure, hyperscale data centers, or high-density infrastructure.
• Bachelor's degree in Engineering, Computer Science, Information Technology, Business, or a related field; equivalent professional experience is considered.
• Relevant certifications in data center infrastructure, technical program management, IT service management, reliability, or operations.

Culture & Benefits

• Collaborative, supportive, and innovative environment focused on ownership, accountability, openness, and transparency.
• Highly competitive US compensation package consisting of base pay, bonus, and equity; performance reviews occur every 12 months.
• Flexible workplace with autonomy to shape the working day.
• Progression opportunities through leadership of critical cross-functional initiatives and capital strategy work.
• Equal-opportunity environment with accommodations available for specific candidate needs.