Customs Brokerage - Shipping Coordinator

Location: Ciudad de México, CDMX, Mexico; position located within AICM/AIFA customs facilities

Company

hirify.global is a Fortune 500 global logistics company providing international supply chain management, customs brokerage, and integrated trade solutions through a worldwide network.

What you will do

• Coordinate smooth and timely customs processing and clearance for import and export shipments.
• Enter, transpose, verify, and submit customs declaration information and supporting documents.
• Track customs files, monitor shipment progress, and resolve data, documentation, and clearance issues.
• Interact with customs authorities and other government agencies, including attending inspections and presenting requested documents.
• Prepare accurate customer billing, maintain operational data, and meet shipment-processing and KPI standards.
• Communicate with customers, service providers, and internal offices while escalating issues when necessary.

Requirements

• 6 months to 1 year of related experience and/or training, or an equivalent combination of education and experience.
• Good knowledge of customs brokerage processes and systems, including customs legislation, classification, valuation, and origin.
• Understanding of ocean, transcon, and air documentation processes, as well as air, road, and ocean transport.
• Good knowledge of Incoterms and applicable import/export regulations, including requirements for restricted goods and other government agencies.
• Effective interpersonal, listening, comprehension, and written and verbal communication skills.
• Proactive approach and strong organizational skills.
• Good computer skills with Excel, Word, and PowerPoint.
• Fluent English required.
• Completion of at least 52 hours of company training per year, including mandatory training and management or leadership training when required.

Nice to have

• Hazardous Materials certification.

Culture & Benefits

• Professional, customer-service-focused environment with emphasis on reliability, collaboration, communication, integrity, and continuous improvement.
• Promotion-from-within culture and professional development opportunities.
• Competitive salary and benefits above statutory requirements.
• Life insurance and major medical expense insurance.
• Employee Stock Purchase Plan and training and personnel development program.
• Annual training requirement of at least 52 hours.