Fraud Operations Analyst (Fintech)

Location: Remote in Latin America. Full-time shift: Monday-Friday, 3:00 PM-11:30 PM Central Time.

Salary: $2,000 USD per month.

Company

hirify.global is a fintech payments company providing interest-free installment plans through an online purchasing platform for consumers and eCommerce merchants.

What you will do

• Monitor real-time transactions and customer behavior flagged for fraud or abuse.
• Investigate transactions and account patterns using internal policies, review methodologies, systems, tools, and data analysis.
• Block fraudulent or risky users and clear false-positive flags from automated systems and support escalations.
• Research fraud and user behavior to support machine-learning models, rules, detection systems, and prevention tools.
• Collaborate with analysts, operations specialists, data scientists, and engineers to improve fraud prevention mechanisms and processes.
• Resolve queued cases and stakeholder escalations while meeting or exceeding service-level agreements.

Requirements

• Bachelor's degree from an accredited institution.
• At least 1 year of experience investigating and resolving fraud incidents.
• Experience analyzing data and making impactful decisions in a fast-paced, sometimes ambiguous environment.
• Strong attention to detail, multitasking, problem-solving, analytical, business judgment, and communication skills.
• Ability to self-start and work with minimal supervision after training.
• Ability to work through holidays.
• Minimum GPA of 3.5 out of 4.0.
• Demonstrated experience with Claude or equivalent large language model tools is required, including comfort using AI for productivity, research, and communication.

Nice to have

• Experience in fintech, payments, lending, banking, or financial institutions.
• Degree in statistics, mathematics, finance, economics, or a related quantitative discipline; graduate degree preferred.
• Experience with database query languages such as SQL and data-processing or analytics tools such as Python, R, or SAS.
• Availability to start within two weeks after receiving an offer.

Culture & Benefits

• Team-first culture emphasizing character, communication, independent decision-making, and collaboration.
• Full-time hourly, non-exempt position with a scheduled Central Time shift.
• Commitment to diversity, inclusion, social impact, accountability, and ethical business practices.