Head of Operations (HR & Payroll)

Location: Helsinki, Finland; on-site, local Finland scope

Company

hirify.global provides technology-enabled HR and payroll solutions through an international Managed Services model.

What you will do

• Own Operations P&L, budgets, forecasting, client profitability, resource planning, and margin improvement for Finland.
• Ensure accurate, reliable, and cost-effective HR and payroll delivery against contracts, SLAs, and KPIs.
• Build local payroll, HR, and regulatory expertise to advise customers and address compliance risks and complex business challenges.
• Implement the NextGen Operating Model by standardizing processes, reducing manual transactions, and focusing teams on controls, exceptions, and advisory work.
• Drive productivity through automation, AI, RPA, process redesign, and rightshoring in collaboration with global functions.
• Develop Team Managers and future leaders, support profitable growth, and ensure operational readiness for new customers and major changes.

Requirements

• Senior operational leadership experience in payroll, HR outsourcing, managed services, or a comparable complex service environment, including leadership of multiple teams or managers.
• Strong financial ownership, customer leadership, and understanding of service performance, SLAs, KPIs, and commercial priorities.
• Knowledge of local payroll, HR, and regulatory requirements, with the ability to build expert teams and advise customers.
• Demonstrated experience leading transformation, organizational change, and productivity improvement across distributed teams.
• Excellent stakeholder management and communication skills.
• Fluency in Finnish and English.
• A relevant degree or equivalent professional experience.

Nice to have

• Experience implementing standardized, nearshore, offshore, or global delivery models.
• Exposure to SAP payroll, HR technology, automation, AI, or RPA.
• Experience with service onboarding, change orders, and complex multi-country customers.

Culture & Benefits

• Senior country leadership role with accountability for people, customers, financial results, and transformation.
• Opportunity to strengthen local specialist expertise and shape a more efficient, customer-centric delivery model.
• Close collaboration with global Operations, Technology, Customer Experience, and Commercial colleagues.
• Professional growth and the opportunity to influence the future of payroll and HR services.
• Open communication, short decision-making paths, and a diverse, inclusive workplace inspired by Nordic working values.