Technical Service Data Analyst

Location: hirify.global HQ, Cesena, Italy

Annual gross salary: €35,000–€50,000

Company

hirify.global develops fitness, sport, and health solutions used by 70 million daily users across more than 150 countries, combining connected technologies, AI Tracking, and fitness equipment.

What you will do

• Analyze Technical Service data and KPIs to identify trends, issues, and improvement opportunities.
• Support on-field Kaizen sessions across EU and non-EU subsidiaries to streamline service processes.
• Develop and maintain dashboards and reports for HQ and subsidiary stakeholders.
• Deliver training sessions to subsidiary colleagues to improve service excellence.
• Define and implement performance improvement plans and monitor progress through recurring meetings.

Requirements

• Master’s degree in Engineering, Economics, Statistics, Data Science, or a related field with a strong quantitative component.
• 1–2 years of experience in a data-focused role, such as Data Analyst or Business Analyst, or in Technical Service/After Sales with significant exposure to data analysis.
• Proficiency with ERP systems and IT tools, including Salesforce, Excel, and PowerPoint; familiarity with Power BI or Tableau is ideal.
• Knowledge of project management methodologies and tools.
• English proficiency at minimum B2 CEFR level.
• Availability for international business trips.
• Ability to execute tasks quickly and accurately, with strong attention to detail.
• Good teamwork and listening skills.

Nice to have

• Experience in or a proven interest in the fitness industry.
• Experience with data visualization tools such as Power BI or Tableau.

Culture & Benefits

• Work with an international organization spanning 16 branches and more than 150 countries.
• Employment governed by the applicable Italian National Collective Labour Agreement for Metalworkers.
• Salary is based on experience, technical skills, and scope of responsibilities.
• Equal opportunities employer compliant with Italian gender equality legislation.