Lead IT Applications Manager (AI/Web3)

Location: Hybrid in San Francisco or New York, United States

Salary: $235K–$260K annually, plus equity and bonus.

Company

hirify.global provides Web3 infrastructure and developer tools for blockchain applications, supporting financial transactions, Layer 2 networks, DeFi, and AI-enabled decentralized applications.

What you will do

• Own the technical administration, configuration, data quality, permissions, integrations, and escalations for Salesforce, sales tools, Rippling, ChartHop, and other enterprise applications.
• Build and maintain APIs, scripts, workflows, integrations, monitoring, testing, failure recovery, and documentation across business systems.
• Partner with Sales, People Ops, Recruiting, Finance, and Legal to redesign workflows and deliver AI agents and automations with verification, approvals, exception handling, and rollback mechanisms.
• Manage, coach, hire, and develop the IT team while setting priorities, balancing service coverage with project work, and managing performance.
• Oversee support quality, onboarding and offboarding, escalations, identity, endpoints, office technology, and operational reliability.
• Own the application roadmap, vendors, renewals, spend, security controls, and measures of reliability, turnaround time, manual work removed, and adoption.

Requirements

• Deep hands-on experience administering enterprise SaaS applications and building integrations, including strong Salesforce experience and the ability to learn unfamiliar business systems.
• Experience managing technical staff through coaching, prioritization, hiring, and performance management while remaining close to implementation.
• Ability to build and debug with APIs, scripting, and workflow platforms such as n8n or Okta Workflows, using sound testing and production-change practices.
• Evidence of shipping AI-enabled workflows used by others, including the ability to explain delegation to AI, verification, failures, and improvements.
• Experience helping teams adopt new tools and working practices across different skill levels.
• Strong judgment regarding identity, access, employee data, business-critical changes, deterministic automation, and human decision-making.
• Ability to translate business needs into technical work, explain tradeoffs, and follow through on operational details.

Nice to have

• Experience supporting People Ops, Recruiting, Finance, or Legal applications alongside sales systems.
• Experience with employee lifecycle automation, identity integrations, and IT service management.
• Experience building agent integrations, reusable skills, or evaluation suites with an internal AI platform.

Culture & Benefits

• Player-coach environment combining hands-on implementation with team leadership and development.
• Private health insurance, gym reimbursement, commuter benefits, flexible time off, and in-office group meals.
• Learning and development stipend, company-sponsored conferences and events, and a Bookster books and audiobooks subscription.
• Focus on dependable IT service, safe automation, least-privilege access, sensitive-data handling, audit trails, explicit approvals, and rollback capabilities.