Loan Services Associate (Loan Processing)

Location: Hybrid role in Glasgow, Scotland, United Kingdom

Company

hirify.global provides financial services and technology solutions, with this role supporting centralized loan processing for its global credit business.

What you will do

• Lead the transition of global credit loan processing activities to a centralized operating model.
• Develop transition plans covering timelines, resource allocation, risk management, knowledge transfer, and operational continuity.
• Implement and publish KPI and SLA frameworks measuring processing efficiency, accuracy, compliance, and timeliness.
• Optimize workflows, resolve issues, and improve service levels and client satisfaction.
• Identify and implement process improvements in collaboration with operations and technology teams.
• Support automation of manual processes and adoption of tools that improve loan processing efficiency.

Requirements

• 3–5 years of experience in loan processing within funds administration.
• Proven ability to drive process improvements and operational excellence.
• Understanding of workflow optimization, issue resolution, and service level improvement.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Ability to collaborate with operations and technology teams, including support for automation initiatives and tool enhancements.
• Commitment to accuracy, compliance, timeliness, continuous improvement, and team collaboration.

Culture & Benefits

• Full-time hybrid employment in Glasgow.
• Collaborative, engaging, and inclusive workplace focused on empowering associates.
• Workplace culture supports authenticity, safety, inclusion, and respect for different perspectives.
• Applications may be reviewed with AI-assisted tools, but employment decisions include human review.

Hiring process

• Applications and assessments must be accurate and truthful; falsifying, misrepresenting, or disguising information results in disqualification.