Microsoft Dynamics Technical Lead - Assistant Vice President (Microsoft Dynamics 365)

Location: New York, New York, United States, with an additional location in Greenwich, Connecticut, United States. Office-based Monday–Thursday with remote work flexibility on Friday.

Base salary: $120,000–$160,000 per year.

Company

hirify.global provides technology and services for the financial services industry.

What you will do

• Lead hands-on development for Dynamics 365 Customer Service, Dataverse, and Power Platform.
• Establish code review standards, solution layering, source control, branching, environment management, coding standards, and reusable development patterns.
• Own Azure DevOps CI/CD pipelines and govern releases from development through production.
• Deliver case management, SLAs, queues, routing, security roles, Contact Center, and unified routing capabilities.
• Build Copilot Studio agents, customer-facing chatbots, authenticated self-service portals, live-agent hand-off, and secure access patterns.
• Design integrations with ServiceNow, Pega, and Salesforce using REST APIs, Dataverse, and Power Automate; own the technical backlog and mentor developers during the transition to in-house engineering.

Requirements

• Extensive hands-on experience with Microsoft Dynamics 365 Customer Service, Dataverse, and Power Platform.
• Strong proficiency in C#, JavaScript, and TypeScript, including plug-ins, custom APIs, and client-side scripts.
• Experience leading developers, conducting code reviews, mentoring team members, and establishing engineering standards for business-critical applications.
• Experience building enterprise REST API integrations, including exposure to ServiceNow, Pega, or Salesforce.
• Hands-on experience with Power Automate and CI/CD for Power Platform solutions, including Azure DevOps.
• Strong understanding of security roles, authentication, secure access patterns, and data protection for portals and external users.
• Experience with conversational AI, including Copilot Studio agents or comparable technologies, and with Dynamics 365 Contact Center or Omnichannel for Customer Service.
• Experience delivering customer self-service solutions, Power Pages or other portals, and customer-facing chatbots.
• Familiarity with Azure Functions, Service Bus, API Management, and Microsoft Entra ID.
• Experience supporting enterprise platforms in financial services or another regulated industry, transitioning platforms from implementation partners, and building in-house development capabilities.
• Clear written and verbal communication skills for explaining technical decisions and trade-offs to technical and business audiences.

Nice to have

• Microsoft certifications, including Dynamics 365 Customer Service Functional Consultant Associate (MB-230), Dynamics 365 Contact Center AI Engineer Associate (AB-250), Power Platform Developer Associate (AB-400), or Power Platform Solution Architect (PL-600).

Culture & Benefits

• Hybrid schedule with office work Monday–Thursday and remote flexibility on Friday.
• Salary, equity for all full-time employees, and an annual performance bonus.
• Employer-matched retirement plan and subsidized healthcare, including employer-paid dental, vision, telemedicine, and virtual mental health counseling.
• Parental leave and unlimited paid time off.
• Collaborative in-office environment focused on shared ideas and innovation.