Product Operations Coordinator (Governance Risk Readiness)

Location: Heredia, Costa Rica; hybrid role with flexibility to work from home as needed

Company

hirify.global is a global data and technology company serving markets including financial services, healthcare, automotive, agribusiness, and insurance, with 25,200 employees across 32 countries.

What you will do

• Coordinate governance, risk, security, and readiness assessments from intake through completion.
• Manage requirements, timelines, documentation, approvals, follow-up, deadlines, open actions, risks, and blockers.
• Partner with subject matter experts and cross-functional technical, business, and risk-focused teams to route questions and coordinate accurate responses.
• Maintain evidence, supporting information, reusable templates, checklists, guidance, and knowledge resources.
• Build working knowledge of relevant policies, standards, and processes and escalate issues requiring specialized expertise.
• Identify opportunities to simplify, standardize, or automate governance workflows using approved AI and automation tools with appropriate human review.

Requirements

• 3+ years of experience coordinating cross-functional work in governance, risk, compliance, security, operations, project or program management, or a related area.
• Ability to manage multiple priorities, stakeholders, and deadlines effectively.
• Strong judgment to resolve operational issues and escalate when specialized expertise is needed.
• Ability to build collaborative relationships across technical, business, and risk-focused teams.
• Comfort using approved AI-enabled tools and workflows responsibly.

Nice to have

• Familiarity with information security, risk, compliance, privacy, governance, audit, or assessment processes.
• Experience coordinating assessments, audits, questionnaires, proposals, or documentation-intensive reviews.
• Familiarity with governance or risk management tools and workflows.
• Experience creating reusable documentation, knowledge resources, or process guidance.
• Experience supporting process improvement or workflow automation.

Culture & Benefits

• Permanent, full-time employment with hybrid and work-from-home flexibility.
• Benefits include medical, life, and dental insurance, Asociacion Solidarista, paid time off, family bonding and bereavement leave.
• International Share Save Plan, annual performance bonus, education reimbursement, and referral program.
• People-first, inclusive, purpose-driven culture and equal opportunity employment.
• Recruitment communications are sent only from an @hirify.global.com email address; no payment is requested during recruitment.