Relationship Manager - North America (Fintech)

Location: Toronto, Canada; hybrid

Salary: CAD 130,000–160,000 per year

Company

B2B financial services provider offering global payments and receivables, foreign exchange, treasury management, and finance reconciliations for internationally active businesses.

What you will do

• Manage and grow a portfolio of North American B2B clients, building relationships with key stakeholders and understanding their international payment needs.
• Monitor revenue, transaction activity, engagement, and risk to identify declining usage, churn signals, and underperforming accounts.
• Develop retention, activation, and re-engagement plans for at-risk, newly onboarded, dormant, and underutilized clients.
• Identify qualified expansion opportunities, document them in the CRM, and hand them to Sales while supporting a consistent client experience.
• Work with Onboarding, Operations, Compliance, Product, and Sales to resolve barriers to transactions and account growth.
• Report on revenue retention, activation, account health, risks, and qualified pipeline.

Requirements

• Experience in relationship management, account management, customer success, or a similar commercial client-facing role.
• Experience managing a portfolio of B2B clients with accountability for retention or growth.
• Ability to use revenue, transaction, and engagement data to prioritize actions.
• Confidence engaging senior client stakeholders and addressing difficult account issues.
• Strong organization, follow-through, and CRM discipline.
• Proactive approach to client outreach, problem-solving, and cross-functional collaboration.
• Comfort working with North American clients whose business and payment needs may span multiple countries and time zones.

Nice to have

• Experience in payments, fintech, banking, foreign exchange, or financial services.
• Knowledge of cross-border payments and the needs of internationally active businesses.
• Experience with activation, revenue retention, or account health targets.

Culture & Benefits

• Hybrid work arrangement in Toronto.
• Work in a rapidly expanding global payments organization with established presence across EMEA, APAC, and North America.
• Collaborate across Partnerships, Sales, Onboarding, Operations, Compliance, and Product.