Operations Support Engineer (L2) Freelance (m/f)

Location: Strasbourg, Grand Est, France; onsite presence at the client site is required.

Company

Public-sector IT services provider specializing in complex systems integration, analytics, solution implementation, program management, security, cloud, mobile development, and machine learning projects; part of Accenture.

What you will do

• Maintain the stability, security, performance, compliance, and operational continuity of mission-critical systems across environments.
• Provide L2 support by analyzing and resolving incidents, problems, and service requests according to defined service levels.
• Monitor system health with observability tools, respond to alerts, and contribute to root-cause analysis and post-incident corrective actions.
• Support deployments, automation, configuration and change control, release readiness, rollback planning, and validation testing with DevSecOps, database, architecture, and operational teams.
• Operate middleware and integration components including API gateways, messaging and event-streaming platforms, identity and access management systems, web servers, and content-management platforms.
• Maintain runbooks and knowledge-base documentation while supporting hardening, patching, vulnerability remediation, database performance monitoring, backup and recovery, and continuous improvement.

Requirements

• At least 3 years of professional experience in IT operations or application/system support, including at least 2 years of L2 support for large-scale, mission-critical systems.
• Strong understanding and practical experience with ITIL service-management processes, including Incident, Problem, Change, Release, Event, and Knowledge Management.
• Proficiency with enterprise IT service-management tools and structured change and release-management processes.
• Strong experience with Linux/Unix environments, container-orchestration platforms, and observability stacks.
• Good understanding of CI/CD pipelines, configuration-management tools, application runtime environments, APIs, middleware, and integration technologies.
• Experience with API management and gateway platforms, event streaming, message-oriented middleware, and data-transformation and mapping tools.
• Knowledge of identity and access management and authentication mechanisms including OAuth 2.0, OpenID Connect (OIDC), and SAML.
• Familiarity with web infrastructure, content-management platforms, mobile build and deployment pipelines, database performance monitoring, backup and recovery coordination, system hardening, patching, and vulnerability remediation.
• Strong analytical, troubleshooting, and documentation skills, with effective communication and collaboration in a multicultural, multi-vendor operational environment.

Nice to have

• ITIL Foundation or higher certification.
• Linux administration certification.
• Container-orchestration or Kubernetes certification.
• Experience supporting cloud-native and containerized production environments.
• Experience with large-scale or mission-critical systems in European institutions, public-sector organizations, or other highly regulated environments.
• Experience with operational automation and continuous service-improvement initiatives.

Culture & Benefits

• Full-time onsite work in Strasbourg with a European institution, client, and partner teams.
• Freelance engagement only.
• Collaboration with DevSecOps, database administration, architecture, and operational teams in a multicultural, multi-vendor environment.

Hiring process

• A criminal background check is required before employment.