Senior User Researcher (Government Digital Services)

Location: Newcastle, United Kingdom

Salary: £70,000

Company

hirify.global is a UK digital consultancy with more than 300 consultants delivering user-centred digital services and public-sector digital transformation programmes.

What you will do

• Plan and lead user research across complex digital services.
• Embed user-centred, inclusive and accessible research practices within multidisciplinary agile teams.
• Align research activity with service strategy and delivery plans.
• Analyse and synthesise findings into clear recommendations for strategic and delivery decisions.
• Supervise, mentor and support other user researchers while assuring research quality.
• Advocate for user research and help teams mature their user-centred practice.

Requirements

• Strong experience as a Senior User Researcher on GDS-aligned digital services.
• Proven experience planning and delivering a wide range of user research methods.
• Strong analysis and synthesis skills, including the ability to engage and influence stakeholders.
• Experience designing and delivering inclusive and accessible research.
• Ability to work closely with designers, developers and product managers.
• Experience embedding user-centred design in agile environments.
• Understanding of the social and technological context of government services.
• Ability to align research with strategic decision-making and good technical awareness of how digital services are built and operated.

Culture & Benefits

• Collaborative, inclusive and entrepreneurial culture focused on learning, knowledge-sharing and continuous improvement.
• Exposure to major public-sector digital transformation programmes.
• Learning, development and certification opportunities.
• Work-life balance and flexible working.
• Permanent position with a commitment to diversity and inclusion.

Hiring process

• Submit a CV to recruitment@scrumconnect.com.
• Shortlisted candidates will be invited to an interview.