Principal Customer Quality Program Manager (Aerospace/Defense)

Location: Centennial, Colorado or Cincinnati, Ohio facility; U.S. citizenship required

Salary: $150,000–$178,000 base salary annually

Company

hirify.global develops and manufactures jet propulsion systems using additive manufacturing to support unmanned aerial defense and the U.S. defense industrial base.

What you will do

• Serve as the primary quality contact for strategic customers and manage customer quality inquiries, concerns, and communications.
• Interpret, negotiate, and deploy customer quality flowdowns, including quality-related contract language and clarifications.
• Own quality escape management, including investigations, root cause analysis, customer communications, and corrective and preventive actions.
• Represent the customer voice in quality reviews, risk management, product lifecycle activities, and program gates.
• Lead customer audits, on-site visits, quality reviews, metrics reporting, and corrective-action effectiveness tracking.
• Drive continuous improvement and strengthen collaboration across Engineering, Product Line Management, Legal, Contracts, and Operations.

Requirements

• Bachelor’s degree in Aerospace Engineering, Mechanical Engineering, Industrial Engineering, Quality, or a related field preferred; equivalent relevant experience may be considered.
• Minimum 10+ years of progressive quality-management experience in manufacturing or technology industries, including direct management of customer accounts or programs.
• Demonstrated experience interpreting and negotiating customer contract quality flowdowns.
• Deep understanding of AS9100, ISO9001, and customer quality requirements in regulated industries.
• Experience engaging directly with customers, resolving sensitive issues, and serving as a trusted quality representative.
• Expertise in root cause analysis, corrective and preventive actions, and structured problem solving.
• Strong cross-functional leadership, influence without authority, analytical ability, project management, prioritization, planning, and execution skills.
• Outstanding written and verbal communication skills, including reports, metrics, and customer presentations.
• Experience with customer, regulatory, or third-party audits; ability to work independently and exercise sound judgment with minimal oversight.
• U.S. citizenship and eligibility to obtain and maintain government security clearance as applicable.

Nice to have

• Leadership experience in aerospace, aviation, defense, or automotive manufacturing.
• Experience managing quality organizations supporting production and new product introduction.
• Experience leading customer, certification, and regulatory audits.
• Experience with quality software systems, MES, and digital quality tools.
• Lean Six Sigma or another process-improvement certification.
• Experience integrating quality systems after acquisitions or during organizational growth.
• Experience supporting Department of Defense or regulated manufacturing programs.

Culture & Benefits

• Salaried, full-time employment with every role eligible for a bonus and company equity.
• Medical, dental, life, and short- and long-term disability coverage available from day one.
• 401(k) retirement savings plan with company match.
• Work supports the development of unmanned aerial defense and the U.S. defense industrial base.

Hiring process

• Submit an application with a resume.