Risk and Insurance Manager (Generative AI)

Location: Boston headquarters, Massachusetts, United States; in-office Monday through Thursday with Fridays remote

Annual base pay: $99,000–$110,000

Company

hirify.global is an online home retail company using technology and creative problem-solving to reinvent how people shop for their homes.

What you will do

• Lead the general liability claims team from intake through investigation, liability assessment, tenders, negotiations, escalation, settlement, and closure.
• Manage complex and escalated claims in partnership with Legal, outside counsel, insurers, third-party administrators, suppliers, and business partners.
• Develop and implement a scalable premises liability program as the physical stores footprint expands.
• Strengthen risk transfer practices, validate insurance requirements, and identify recurring loss drivers and prevention opportunities.
• Build workflows, tools, and operating systems using automation and generative AI, then measure improvements in accuracy, speed, cost, and risk outcomes.
• Set quarterly KPIs, address performance gaps, and develop the team's capacity through coaching, delegation, and clear ownership.

Requirements

• At least 3 years of experience handling premises liability, retail risk, product liability, or claims in a customer-facing business, including at least 1 year leading a team.
• Experience handling general liability claims, including liability evaluation, tenders, negotiations, escalations, and resolution.
• Experience managing or developing a team, delegating effectively, and building employee skills and ownership.
• Track record of identifying operational problems and implementing improvements to processes, systems, or controls.
• Experience using and building workflow automation and generative AI tools such as ChatGPT or Claude for practical business problems.
• Strong judgment, organization, follow-through, communication, and ability to work across competing priorities and with Legal, business partners, suppliers, insurers, claimants, and technical teams.
• Comfort using claims systems, data, and reporting tools to guide decisions and measure results.

Nice to have

• Current claims adjuster licensure or ability to obtain applicable licensure after hire.
• Experience adjusting bodily injury claims and managing complex, litigated, or high-exposure liability matters.
• Experience with insurance cost modeling, claims analytics, risk transfer, or risk financing.
• Experience implementing automation or AI solutions in a business environment.

Culture & Benefits

• Enterprise employees are typically in the office Monday through Thursday, with Fridays remote.
• Compensation may also include equity, bonuses, commissions, and medical, financial, and other benefits depending on the position.
• Reasonable accommodations are available for qualified individuals with disabilities during the application and interview process.
• hirify.global promotes equal opportunity, diverse perspectives, creative problem-solving, and continuous learning.

Hiring process

• Applicants requiring reasonable accommodation may request it through hirify.global's accommodations process.