Graduation Internship Design Research (AI) | Platform Quality | Utrecht

Location: Hybrid work from hirify.global's Croeselaan office in Utrecht, Netherlands

Internship allowance: €600 gross per month based on a 36-hour week.

Company

hirify.global is a large digital banking organisation developing platform foundations used across its digital experience.

What you will do

• Research and define platform quality principles across different design contexts.
• Develop a scalable assessment approach for consistent decisions about improvements and exceptions.
• Create a prioritisation model for platform quality improvements.
• Explore how AI and automation can enable quality assessment at scale and reduce manual effort.
• Conduct mainly internal research with designers and potentially colleagues from relevant tribes.
• Translate research into principles, assessment criteria, frameworks and practical models.

Requirements

• Currently pursuing a master's degree and seeking a graduation internship.
• AI literacy or an interest in exploring AI and automation for assessment and decision-making.
• Knowledge of design research.
• Ability to apply systems thinking and structure complex challenges into principles, frameworks or models.
• Professional English proficiency; Dutch is not mandatory.
• CV and portfolio required with the application.
• Relevant master's programmes include Interaction Design, Service Design, Strategic Design, Design Research, Industrial Design, Industrial Design Engineering or another related design-focused programme.
• Extensive professional experience is not required; relevant experience may come from studies, research projects, internships or practical projects.
• Specific UI design tools such as Figma are not required; the focus is on research, systems thinking, strategy and framework development.

Nice to have

• Experience with systems thinking or complex digital products and platforms.
• Knowledge or experience of service design.

Culture & Benefits

• Hybrid working with a 36-hour internship week.
• Personal guidance within a nine-person Digital Platform team and access to a wider design chapter of around 120 professionals.
• Professional working and learning environment with opportunities to develop research and strategic design skills.
• Internship community and inspiring events.
• Inclusive culture focused on different perspectives, personal development and contribution to society.

Hiring process

• Submit a CV and portfolio; motivation information is also reviewed during the application process.
• The process may include an online assessment, one or more interviews, a reliability assessment and legal screening before starting.
• Contact recruiter Maaike van den Bosch for application-related questions.