User Researcher (AI)

Location: The Hague, Netherlands; hybrid working

Salary: €5,339–€7,119 per month based on a 36-hour working week, depending on knowledge and experience

Company

hirify.global is a Dutch financial services company supporting more than 18 million customers and developing customer-focused digital and human-assisted services.

What you will do

• Initiate customer and user research to identify and prioritise underlying opportunities and challenges.
• Select and conduct qualitative or quantitative methods, including interviews, usability testing, surveys, data analysis, and experiments.
• Guide colleagues in validation research and ensure research quality throughout the development process.
• Help shape end-to-end digital customer journeys and support teams in testing assumptions before and during solution development.
• Translate research insights and findings into concrete opportunities and actions with UX designers, Product Owners, data analysts, developers, and stakeholders.
• Experiment with AI-driven research tools while critically assessing the quality and reliability of their outcomes.

Requirements

• At least eight years of experience in customer and/or user research.
• A research background, such as a completed degree in Psychology or Human-Computer Interaction.
• Independent experience conducting both qualitative and quantitative research, with strong interviewing skills.
• Strong collaboration skills and the ability to translate research insights into opportunities with stakeholders and teams.
• Empathy and an in-depth understanding of design thinking methodology.
• An entrepreneurial and innovative mindset, with the courage to experiment and learn from mistakes.
• C2-level Dutch proficiency, both spoken and written.

Nice to have

• Experience with or an interest in financial products.

Culture & Benefits

• Inclusive and inspiring working environment with investment in future skills and competences.
• Permanent contract or fixed-term contract, with hybrid working.
• 13th-month payment, holiday allowance, 27 vacation days for a five-day working week, and three Diversity Days.
• Modern pension administered by BeFrank.
• Training and learning opportunities.
• NS Business Card with unlimited travel, mileage reimbursement, and allowances for home-office setup and internet use.

Hiring process

• Process questions can be directed to Hilde Diemel, Talent Acquisition Specialist.