3 дня назад
Trainer - Customer Experience (Fintech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Trainer - Customer Experience (Fintech): Delivering product, process, soft-skills, onboarding, assessment, and e-learning programmes for Customer Experience teams with an accent on AI-enabled learning platforms, stakeholder collaboration, and continuous improvement. Focus on designing efficient onboarding, managing upskilling pathways and learning systems, and maintaining feedback loops across WFM, Configuration, and QA teams.
Location: Kraków, Poland; hybrid work with three days in the office
Compensation details will be shared by the recruiter during the first interview.
Company
is a FTSE 100 fintech operating across five continents, serving over 1.3 million customers and handling billions of dollars in transactions.
What you will do
- Deliver and improve the New Joiner Onboarding programme, including live training sessions and assessments.
- Act as the first point of contact and subject-matter expert for CX onboarding topics.
- Collaborate with learning and content designers to create e-learning and upskilling pathways.
- Deliver Advanced Product Test training and assessments, oversee Trade Execution Test batches, and support product launches and regulatory refreshers.
- Scope training needs with stakeholders and maintain feedback loops with WFM, Config, and QA teams.
- Manage the learning management system and related administration.
Requirements
- Proven experience delivering training or similar work.
- Experience with AI-enabled learning and knowledge management platforms such as Sana, Docebo, LearnUpon, ServiceNow KM, or similar.
- Excellent interpersonal and communication skills, a continuous improvement mindset, and strong attention to detail.
- Confidence engaging audiences with different levels of experience and seniority.
- Strong organisation and time-management skills.
- Ability to work independently and keep stakeholders updated.
- Flexibility to accommodate different time zones and learning styles.
Nice to have
- Background in financial services, fintech, or trading environments.
- Familiarity with regulatory training requirements in financial markets.
Culture & Benefits
- Hybrid working model with three office days per week.
- Competitive salary, performance-related bonus, life insurance, and medical insurance for employees and their families.
- Benefits platform points, multisport gym card or shopping vouchers, and lunch in the office once per week.
- Additional birthday leave and two volunteering days, plus holiday getaway allowance.
- Share plans, employee assistance programme, LinkedIn Learning access, mentorships, networks, volunteering opportunities, and social events.
Будьте осторожны
Если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого. Это мошенники. Обязательно жмите «Пожаловаться» или пишите в поддержку. Подробнее в гайде →
Музыка
Осень
Поддержка