Agent - Order Management (Logistics)

Location: Kowloon Bay, Hong Kong

Company

hirify.global is a Fortune 500 logistics company providing freight forwarding, customs brokerage, order management, warehousing, distribution, and integrated information solutions through a worldwide network.

What you will do

• Serve as the primary customer contact for shipping enquiries and provide timely support.
• Review customer SOPs and ensure compliance with documentation and operational requirements.
• Prepare shipping instructions for carriers and coordinate local-charge payment requests when required.
• Generate and process invoices, Bills of Lading, Forwarder's Cargo Receipts, commercial documents, and container manifests.
• Scan and upload records into the document management system and follow up on outstanding COD invoices.
• Identify and escalate operational discrepancies, exceptions, and irregularities while supporting cross-functional assignments.

Requirements

• Tertiary education graduate with an Associate Degree, Higher Diploma, or Bachelor's Degree.
• 1–2 years of experience in the freight forwarding industry; fresh graduates with less experience will also be considered.
• Strong interest in pursuing a long-term career in the logistics solutions industry.
• Proficient PC knowledge and good communication skills.
• Ability to communicate in English, Cantonese, and Mandarin.

Culture & Benefits

• Full-time position with an attractive remuneration package.
• Good career prospects in the logistics solutions industry.
• Equal-opportunity employer with a smoke-free environment.

Hiring process

• Submit a full resume by clicking the “I'm interested” button and quote the reference on the application.
• Shortlisted candidates will be notified within 6 weeks.