Sr. Manager, Visa Spend Clarity On Behalf Of Services (Client Onboarding/Implementation)

Location: Pasay, Manila, Philippines; hybrid with at least 3 days in the office, with expectations confirmed by the Hiring Manager. Flexibility to work across regions, time zones, and varying shifts, including evening or night shifts when required, and to travel as required.

Company

hirify.global is a global payments technology company serving consumers, merchants, financial institutions, and government entities in more than 200 countries and territories.

What you will do

• Lead an integrated team delivering client onboarding, implementation, go-live support, stabilization, and business-as-usual support for hirify.global Spend Clarity solutions.
• Oversee concurrent implementations, requirements, configuration, testing, readiness, launch, risk management, and transition to ongoing support.
• Lead functional and technical support, issue triage, escalation management, service recovery, root-cause analysis, and knowledge management.
• Establish service standards, governance, controls, operating procedures, service levels, capacity models, and performance management across the client lifecycle.
• Partner with clients and hirify.global Commercial Solutions, Product, Technology, Client Services, Sales, Finance, Risk, Compliance, Legal, and regional teams.
• Execute service transformation through process redesign, AI, automation, analytics, self-service, workflow technology, and responsible human oversight.

Requirements

• Bachelor’s degree or equivalent relevant professional experience.
• Typically 10 or more years of progressive experience in implementation, technical support, client delivery, project or program management, SaaS, financial technology, commercial payments, or a related field.
• Experience leading multidisciplinary teams responsible for complex client implementations, production support, or technology-enabled services.
• Strong project and program management skills covering requirements, planning, dependencies, risks, testing, readiness, launch, and stakeholder communication.
• Experience leading technical support or service delivery, including issue triage, escalation, service levels, client communication, and coordination with higher-tier technical teams.
• Ability to assess business impact and engage Product, Engineering, Infrastructure, Cybersecurity, or formal incident management processes when required.
• Strong client-facing communication, analytical judgment, commercial and financial judgment, and ability to operate through ambiguity, delivery pressure, and client-impacting issues.
• Experience influencing across functions, regions, and levels without direct authority, including globally distributed or follow-the-sun service delivery teams.
• Experience in commercial payments, expense management, SaaS platforms, financial services, fintech, or another regulated technology environment is strongly preferred.
• Ability to lead through high-volume periods, competing priorities, critical escalations, and time-sensitive commitments while maintaining service quality and controls.

Nice to have

• Project Management Professional, PRINCE2, Agile, Scrum, ITIL, service management, technical support, or equivalent certification.
• Experience with enterprise expense management platforms, commercial card products, SaaS implementation, systems integration, APIs, data mapping, or enterprise resource planning environments.
• Experience establishing a new service team, center of excellence, managed service offering, or global support capability.
• Experience building capability within a new or expanding service delivery or managed services team and coordinating tiered technical support escalations.
• Practical experience applying generative AI, agentic AI, automation, or analytics to client delivery and support.
• Experience with service commercialization, client retention, revenue management, consultative solution development, knowledge management, and continuous improvement.
• Experience operating across multiple geographies, cultures, and client environments.

Culture & Benefits

• Lead a multidisciplinary team with implementation, project management, product, technical support, and client servicing capabilities.
• Build structured onboarding, product training, technical learning, development paths, succession coverage, and continuous capability development.
• Work in a highly matrixed, collaborative environment focused on client ownership, transparent communication, disciplined execution, technical curiosity, commercial awareness, and responsible transformation.
• Provide leadership coverage outside standard business hours for critical client issues, major implementations, go-lives, and service escalations when required.