Senior Digital Product Manager (Hospitality)

Location: Singapore; hybrid working with a minimum of 3 days in the office

Company

Accor Plus is a global hospitality loyalty subscription business serving more than 480,000 members across 30 countries as part of Accor.

What you will do

• Define and own the digital product roadmap across acquisition, onboarding, engagement and retention.
• Align product strategy with customer, digital and technology transformation goals and hospitality experience standards.
• Lead discovery, customer research and experimentation across markets to create personalised, frictionless digital journeys.
• Manage the full product lifecycle from ideation and requirements through design, development, launch and optimisation.
• Collaborate with UX, engineering, data, technology, customer, marketing, loyalty and regional business teams.
• Track conversion, engagement, retention, NPS and revenue KPIs, using analytics, A/B testing and customer feedback to drive improvement.

Requirements

• 8+ years of experience in Digital Product Management, User Experience or a similar field.
• Proven digital product management experience, preferably in travel or hospitality.
• Strong understanding of user-centred design principles and methodologies.
• Proficiency with product management tools such as JIRA, Confluence or Asana.
• Experience developing prototypes with coding tools, plus strong data analysis and interpretation skills.
• Ability to balance innovation with existing product stability and integrate legacy systems with new digital platforms.
• Confident communication skills for presenting strategy and roadmaps to executive leadership, collaborating across time zones and translating technical concepts for non-technical stakeholders.
• Bachelor’s or Master’s degree in Computer Science, Business or a related field.

Culture & Benefits

• Hands-on role with day-to-day impact across a global hospitality brand.
• Supportive, results-driven team environment.
• Hybrid working with a minimum of 3 days in the office.
• Staff discounts at hotels worldwide.
• Workplace culture focused on meaningful experiences, inclusion, innovation and excellence.