Logistics Agent (Logistics)

Location: Orlando, FL, United States; onsite at the MCO/Orlando metro area location

Company

hirify.global is a Fortune 500 global logistics company providing supply chain management, international trade, and integrated logistics information systems.

What you will do

• Receive, book, schedule, and dispatch transportation orders to ensure timely and accurate freight movement.
• Prepare and process house and master air waybills, commercial documents, and customs/regulatory documentation.
• Update shipment information accurately in the operating system and execute invoicing according to customer SOPs, rate shells, and tariffs.
• Communicate with customers, vendors, airlines, trucking companies, and internal teams through email, phone, instant messaging, and in-person channels.
• Monitor performance reports, meet department KPIs, maintain compliance, and escalate issues according to established procedures.
• Identify process improvements and maintain strong vendor relationships.

Requirements

• High school diploma.
• Excellent customer service, interpersonal, listening, comprehension, and clear communication skills.
• Strong attention to detail, organizational skills, sense of urgency, and emotional resilience under stress.
• Ability to learn, work effectively with others, and expand the knowledge base.
• Proficiency with Microsoft Office products, including Outlook, Excel, Word, and PowerPoint.
• Fluent English required.
• Must be authorized to work in the United States.

Nice to have

• Bachelor's degree.
• One year of experience in a customer service-related role.

Culture & Benefits

• Career development culture with promotion from within, a Personal Development Plan, and cross-department desk-side training.
• At least 52 hours of training per employee per year, plus mandatory training when required.
• Paid vacation, holidays, and sick time.
• Medical, prescription drug, dental, vision, life, and long-term disability insurance.
• 401(k) retirement savings plan for US employees and an employee stock purchase plan.
• Relocation expenses and support are not offered.