Service and Clinical Applications Manager (IVD)

Location: Mexico City, Mexico; onsite role

Company

Radiometer, a hirify.global operating company, develops reliable, fast, and accessible diagnostic solutions for global healthcare.

What you will do

• Lead, coach, and develop Field Service and Clinical Applications teams using KPIs and continuous improvement.
• Manage installations, preventive maintenance, clinical training, and large public-sector rollouts for acute care diagnostic analyzers.
• Drive equipment uptime, rapid response, first-time fixes, complaint resolution, technical escalation, and remote support.
• Partner with Sales, Key Account Leaders, and Operations to strengthen customer relationships, recover accounts, address connectivity needs, and grow service revenue through renewals and pricing.
• Support distributor networks in Mexico and Latin America with technical and clinical expertise, training, escalation management, and performance follow-up.
• Own service CRM records and reporting while ensuring regulatory compliance, risk management, and control of field-service spare parts and materials.

Requirements

• Bachelor’s degree in Biomedical Engineering, Pharmaceutical Chemistry (QFB), Biotechnology, Electronics, or a related field.
• 7+ years of experience in field service, technical support, or clinical applications for in vitro diagnostics or medical devices, including 3+ years leading teams.
• Hands-on experience installing, troubleshooting, and maintaining clinical laboratory or point-of-care analyzers in hospital settings.
• Experience with Mexican public healthcare tenders, including IMSS, ISSSTE, or state health services, and COFEPRIS regulatory requirements.
• Proficiency with CRM systems such as Microsoft Dynamics 365 and Microsoft Office.
• Working knowledge of IT network requirements for connected medical devices.
• Advanced written and spoken English.
• Ability to travel 50%, including overnight travel, within the territory or assigned locations.
• Ability to lift or maneuver 40 lbs, a valid driver’s license, and an acceptable driving record.

Nice to have

• Knowledge of IoT, cybersecurity, basic networking, or IT system upgrades and troubleshooting.
• Experience with blood gas, critical care, or immunoassay analyzers, including Radiometer ABL and AQT platforms, and remote service solutions such as LIVE Connect.
• Experience managing distributor service networks across Latin America.
• Experience with Lean and continuous improvement tools such as DBS, daily management, problem-solving, and kaizen.

Culture & Benefits

• Culture focused on belonging, diverse perspectives, continuous improvement, and tangible impact in healthcare.
• Comprehensive benefits, including healthcare programs and paid time off.
• Role is part of the Mexico Leadership team and reports to the General Manager.