IT Support Specialist (AI)

Location: Poznań, Poland; paid on-call duty outside regular working hours, approximately one week per month.

Company

hirify.global is an e-commerce and technology company operating large-scale digital services and internal IT platforms.

What you will do

• Provide technical support to end users across the organization through multiple channels and support shifts.
• Manage and prioritize daily tasks, participate in projects, identify preventive improvements, and contribute to team prioritization.
• Resolve authentication, authorization, device, network, and other standard technical issues.
• Maintain IT tools, systems, Wi-Fi access points, printers, employee equipment, and the team knowledge base.
• Automate standard processes and improve IT support workflows using scripts or AI tools.
• Participate in paid on-call duty outside regular working hours and mentor junior team members.

Requirements

• Proven experience in user support within a medium or large organization.
• Extensive technical knowledge of computers, accessories, and Android/iOS mobile devices, including technical diagnostics.
• Proficiency with Microsoft solutions including Active Directory, Entra ID, BitLocker, and RDP, plus Google Workspace.
• Proficiency with customer service systems and practical incident management.
• English at minimum B2 level for spoken and written communication in an international environment.
• Proactive task execution, ownership, problem-solving, decision-making, analytical thinking, and the ability to research unusual issues independently.
• Foundational knowledge of LAN, WAN, Wi-Fi, and related network technologies.
• Ability to collaborate with administrator teams to resolve complex issues.
• Enthusiasm for AI tools and their practical application in IT support workflows.

Nice to have

• Corporate support experience with Apple solutions and macOS, such as Apple Business and Jamf.
• Knowledge of ITIL best practices.
• Curiosity about innovations including AI, neural networks, machine learning, troubleshooting utilities, and automation.

Culture & Benefits

• Modern, well-equipped offices with kitchens, bicycle parking, green terraces, ergonomic workstations, and interactive conference rooms.
• Choice of a MacBook Pro or Dell with Windows and necessary accessories.
• Cafeteria benefits including medical, sports, lunch, insurance, and purchase voucher packages.
• Employer-funded English classes, a training budget, an internal learning platform, hackathons, and inter-team tourism.
• Additional volunteering day and social events.
• Autonomous team organization, knowledge sharing, continuous development, modern AI tools, and access to hirify.global's large-scale technology ecosystem.

Hiring process

• Submit a CV to apply.
• An online meeting is available to learn about the team and office environment.