IT Support Engineer (Fintech)

Location: Warsaw, Poland; workplace type: onsite. Remote work is also available from the Warsaw office or a coworking space in the candidate's city.

Company

hirify.global is a financial technology company providing online trading of financial instruments and operating across several countries in Europe, Asia, and South America.

What you will do

• Provide first-level support for hardware, software, network connectivity, computers, printers, telephones, and other IT devices.
• Install, maintain, and troubleshoot equipment and software for existing employees and new hires, supporting onboarding and offboarding.
• Manage and document IT requests, coordinate equipment repairs and office network infrastructure with vendors and service providers.
• Manage user accounts in Active Directory and administer selected IT applications and systems.
• Register and manage the IT request queue in Jira and other access channels.
• Maintain the company equipment register and conduct periodic inventory.

Requirements

• Strong knowledge of Windows and macOS operating systems.
• Experience managing Active Directory users and endpoints.
• Familiarity with ManageEngine Endpoint Central and Atlassian tools, including Jira and Jira Service Management.
• IT asset management experience, excellent troubleshooting and problem-solving skills, and analytical and logical thinking.
• Independent and proactive approach, including reporting changes.
• Ability to collaborate across teams and share knowledge.
• English proficiency at minimum B2 level.

Nice to have

• Experience administering Google Workspace.
• Familiarity with identity management using Entra ID.

Culture & Benefits

• Work in an experienced knowledge-sharing team with influence on company and product development.
• Regular feedback, clear career paths, team-building meetings, and training opportunities.
• Training budget for courses and conferences, plus access to English e-learning and benefits platforms.
• Extra days off for birthdays and parents.
• Equipment tailored to individual needs, private medical care, and group insurance.
• Access to wellbeing workshops, private therapy sessions, and flexible work locations including the office or a coworking space.