Collections Specialist

Location: Hybrid in Monterrey, Mexico

Company

hirify.global develops business software, data, AI, and cognitive ERP solutions that connect people, processes, and technology for essential businesses and global supply chains.

What you will do

• Manage an assigned territory’s accounts receivable portfolio and review current account status.
• Contact customers to obtain payment promises, follow up on payments, identify non-payment reasons, and escalate issues when necessary.
• Resolve customer disputes with field sales and service, initiate credit memos, and address past-due balances before release.
• Secure purchase orders when required and enter electronic invoices for customer accounts.
• Perform accounts receivable reporting and analysis, reconcile accounts, provide supporting details, and submit tie-offs and refund requests.
• Document payment commitments and relevant account information in internal systems.

Requirements

• 2+ years of applicable experience.
• High school diploma preferred.
• Attention to detail with excellent analytical and problem-solving skills.
• Excellent customer orientation.
• Ability to work independently and collaboratively in a fast-paced, high-volume environment with emphasis on accuracy and timeliness.
• Ability to communicate and work with all levels of the organization.
• Adaptability and willingness to learn new skills and tasks.
• Comfort working with targets.
• Fluent spoken English and advanced written English.

Culture & Benefits

• Health and wellness benefits.
• Mentorship, continuing education, career goal setting, and internal mobility opportunities.
• Free LinkedIn Learning licenses and a mentoring program.
• Geographically specific education support programs.
• Inclusive global workplace with work-life balance policies and supported time off.
• Support for international relocations and permanent residency processes.