Senior ServiceNow Developer (ServiceNow)

Location: Remote, CET time zone

Company

hirify.global is a global IT services company with over 28 years of experience, serving financial, healthcare, insurance, mortgage and technology clients and offering long-term contract and permanent opportunities.

What you will do

• Build and maintain scoped applications as code using the ServiceNow SDK, ServiceNow Fluent, TypeScript, Git and the command line.
• Build, package, version and release applications through the application repository, App Manager, and Pipelines and Deployments across development, test and production.
• Configure Customer Service Management and Workplace Service Delivery using baseline capabilities, including accounts, contacts, cases, Workplace Case Management and decision tables.
• Build REST and OAuth 2.0 integrations using Auth0, IntegrationHub, Data Stream actions, import sets, transform maps and the MID Server.
• Maintain alignment with CSDM, the CI class model and IRE; design ACLs and cross-scope privileges.
• Support family upgrades and validate instances with ATF and Instance Scan, keeping testing out of production.

Requirements

• 4+ years of hands-on ServiceNow development.
• Active Certified Application Developer (CAD) and Certified Implementation Specialist, Customer Service Management (CIS-CSM) certifications.
• Working knowledge of CSDM.
• Experience with source-driven ServiceNow SDK development using Git and the command line, including building, packaging and installing applications from source.
• Experience releasing through the application repository with disciplined versioning rather than moving scoped application code as update sets or XML.
• Hands-on CSM configuration covering accounts, contacts and cases.
• Experience with REST, OAuth 2.0, IntegrationHub, import sets and the MID Server.
• Experience designing ACLs and cross-scope access in scoped applications.
• At least one ServiceNow family upgrade taken through production, plus regular use of ATF and Instance Scan.
• A bachelor's degree in Computer Science, Software Engineering or a related field is valuable but not required when equivalent experience is demonstrated.

Nice to have

• WSD, including Workplace Case Management.
• ITOM experience with Service Graph Connector, Discovery, IPAM, Event Management and MetricBase.
• Now Assist experience with AI Agent Studio, the MCP server and client, and the Virtual Agent API.
• Next Experience UI experience with UI Builder, workspaces, Service Operations Workspace extensions and Service Portal.
• CIS, Data Foundations, CMDB or CSDM certification.

Culture & Benefits

• Remote work with CET time-zone alignment.
• Competitive remuneration package and referral bonuses.
• Career growth, professional training and mentorship programs.
• Collaborative learning environment and the opportunity to work with experienced professionals.
• Work with cutting-edge technologies in a culture focused on integrity, dedication, teamwork and continuous growth.