Technical Solutions Scientist, Custom Assays and Solutions

Location: Field - United States. The position is typically performed in a traditional home or office environment and requires moving about the office.

Annual base salary: $88,100–$134,400, with possible discretionary or non-discretionary bonuses.

Company

hirify.global develops and supports multiplex assay and related life-science technologies, including V-PLEX, U-PLEX, S-PLEX, and ProteinXI.

What you will do

• Serve as a technical resource for customers pursuing custom multiplexes, prototype printing, custom conjugation, and other customer-specific assay solutions.
• Assess customer objectives, analytes, sample types, multiplexing requirements, performance expectations, and timelines; recommend technically appropriate solutions.
• Guide multiplex assay design and transitions from ProteinXI-focused panels to U-PLEX solutions where appropriate.
• Coordinate custom requests from inquiry through internal hand-off, execution, and completion, including specifications, milestones, deliverables, dependencies, and customer commitments.
• Partner with Sales on customer meetings, technical discussions, quotations, proposals, statements of work, and opportunity development.
• Manage Salesforce technical cases, document decisions and requirements, coordinate cross-functional resolution, and communicate customer feedback and improvement opportunities.

Requirements

• Bachelor’s degree in biology, biochemistry, immunology, molecular biology, biotechnology, or a related discipline; an advanced degree is preferred.
• At least five years of relevant experience in life sciences, immunoassays, multiplex assay development, assay applications, technical support, custom services, or a related field.
• Experience in a customer-facing technical, applications, assay development, technical sales, or scientific support role.
• Experience with Salesforce or another CRM/case-management system.
• Strong understanding of multiplex assay principles and factors affecting multiplex performance, plus technical knowledge of MSD’s V-PLEX, U-PLEX, and S-PLEX technologies.
• Strong scientific, analytical, written, verbal, organizational, and communication skills, including the ability to evaluate complex information and develop recommendations.
• Ability to translate customer scientific objectives into practical technical solutions and manage multiple concurrent projects, competing priorities, tight timelines, risks, and changing requirements.
• Ability to collaborate and influence across functional organizations; creativity, proactivity, self-motivation, attention to detail, and commitment to excellence.
• Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.

Nice to have

• Advanced degree in a relevant scientific discipline.

Culture & Benefits

• Full-time employment with medical, dental, vision, prescription, and flexible spending benefits.
• 401(k) plan with company matching, paid vacation, sick leave, holidays, and parental leave.
• Company-paid short- and long-term disability insurance, group life and accidental death and dismemberment insurance, and an employee assistance program.
• Additional voluntary benefits include fitness club contributions, pet insurance, identity theft protection, home and auto insurance discounts, and optional supplemental life insurance.
• Equal Opportunity/Affirmative Action workplace; hirify.global uses E-Verify to validate candidate work eligibility.