Technical Support Scientist (RNAscope)

Location: Newark, California, United States; in-person office environment. Travel approximately 10% and occasional laboratory work approximately 5% are required.

Salary: $63,500–$104,450 per year.

Company

hirify.global provides tools that support life sciences and clinical diagnostics research, including products used to treat and prevent disease.

What you will do

• Provide application assistance, product training, and troubleshooting for ACD/RNAscope product lines through chat, phone, email, and on-site visits.
• Serve as the primary technical contact for customers and provide scientific consultation for research use only.
• Monitor support channels, meet response-time expectations, and resolve technical issues comprehensively.
• Log, track, and identify recurring or high-impact issues in Salesforce CRM and communicate them for resolution.
• Liaise with Sales, Marketing, and R&D regarding product performance and customer feedback.
• Contribute to the technical support team's knowledge database.

Requirements

• PhD with 0+ years, MS with 3+ years, or BS with 5+ years of laboratory experience in molecular biology, biochemistry, or a similar discipline; PhD or MS preferred.
• At least 5 years of laboratory experience involving experimental design, cell techniques, and molecular techniques.
• Ability to diagnose, troubleshoot, and solve technical problems involving a variety of biological assays.
• Self-directed, conscientious, articulate, and professional, with strong presentation and teaching skills.
• Excellent interpersonal skills, commitment to customer satisfaction, and ability to work as part of a team.
• Must have work authorization that does not now or in the future require visa sponsorship in the United States.
• Ability to sit for long periods while using a computer and communicating with customers.

Nice to have

• Experience in pathology, histology, and tissue analysis, including tissue and reagent preparation for IHC, ISH, and imaging.
• Technical customer support or application support experience.

Culture & Benefits

• In-person office role with medical, dental, vision, life, disability, pet, legal, and identity-protection insurance benefits starting on day one.
• 401(k), employee stock purchase plan, HSA, FSA, and dependent-care FSA.
• Mentorship, promotional opportunities, training and development, and tuition reimbursement.
• Paid holidays, paid time off, paid parental leave, and volunteer paid time off.
• Employee resource groups, events, charity drives, and an empowerment- and innovation-focused work culture.

Hiring process

• Applications must be submitted directly by candidates; unsolicited resumes from other sources are not accepted.
• Accommodation support is available for candidates who need assistance during the application or interview process.