Network Analyst II (Network Infrastructure)

Location: Texarkana, Texas, United States; on-site support across campus facilities is required.

Salary: $5,083.33 per month.

Company

Texas A&M University–Texarkana’s Division of Technology and Distance Education supports campus technology and enterprise network services.

What you will do

• Monitor, troubleshoot, analyze, and resolve issues across wired, wireless, telecommunications, and enterprise network infrastructure.
• Configure, deploy, maintain, replace, and upgrade switches, wireless access points and controllers, firewalls, and related appliances.
• Support routing, switching, VLANs, IP addressing, DNS, DHCP, NAT, VPNs, network segmentation, and related network services.
• Maintain network configurations, inventories, topology diagrams, IP information, and operational documentation while providing Tier II and Tier III escalation support.
• Assist with vulnerability management, security monitoring, incident response, compliance initiatives, audits, and risk assessments.
• Support infrastructure projects, technology evaluations, testing, deployments, vendor coordination, and technical consultation for campus stakeholders.

Requirements

• Bachelor’s degree in an applicable field or an equivalent combination of education and experience, plus three years of related experience.
• Knowledge of word processing and spreadsheet applications, troubleshooting, problem-solving, client relations, requirements assessment, project management methodology, context and interrelationships, and ITIL.
• Ability to multitask, work cooperatively, communicate effectively verbally and in writing, and respond to critical network, infrastructure, and cybersecurity incidents outside normal business hours.
• Eligibility to work in the United States is required at the time of hire; pre-employment sponsorship is not authorized.
• Participation in disaster recovery testing, cybersecurity incident response, and infrastructure maintenance activities is required.
• Ability to frequently move around campus, use stairs, travel between buildings, bend and crouch around equipment, and occasionally move up to 30 pounds.

Nice to have

• Experience with Cisco, Palo Alto Networks, and Ruckus technologies; certifications such as Security+, Network+, CCNA, CCNP, or Palo Alto.
• Working knowledge of TCP/IP, IPv4/IPv6, subnetting, VLANs, routing, switching, DNS, DHCP, NAT, VPNs, and network segmentation.
• Experience maintaining network diagrams, configuration documentation, IP information, equipment inventories, infrastructure projects, equipment refreshes, or building and network deployments.
• Knowledge of cybersecurity principles, vulnerability management, incident response, security monitoring, risk management, access control, project management, IT service management, and ITIL.
• Strong analytical, organizational, problem-solving, decision-making, prioritization, and attention-to-detail skills.

Culture & Benefits

• Full-time staff employment with medical, dental, vision, life, disability, flexible spending, and dependent care benefits.
• Vacation, sick leave, birthday leave, and 12–15 paid holidays annually.
• Teacher Retirement System of Texas or Optional Retirement Plan, plus voluntary deferred compensation options.
• Tuition and professional development benefits, including a 75% tuition and fee waiver for eligible full-time employees and LinkedIn Learning.
• Employment is contingent on credential verification and completion of a criminal history investigation.

Hiring process

• Applications remain open until filled.
• Upload a cover letter, CV/resume, and contact information for three professional references, including one supervisor or manager, in the application questionnaire.
• Documents cannot be revised or uploaded after submission.