Systems Analyst Engineer II (ServiceNow)

Location: Somerville, MA; hybrid with at least 1x weekly onsite in the office; Monday–Friday Eastern Business Hours required

Salary: $75,275.20–$109,553.60 per year

Company

hirify.global is a not-for-profit healthcare organization supporting patient care, research, teaching, and community service as part of Mass General Brigham.

What you will do

• Implement, maintain, and support enterprise technical platforms across applications, servers, storage, networks, databases, and security frameworks.
• Manage daily operations and monitor, optimize, and troubleshoot platform performance, availability, capacity, and complex issues across multiple environments.
• Develop automation scripts and tools to improve operational efficiency.
• Contribute to the design and implementation of platforms and services, including upgrades, migrations, and patch management.
• Support security hardening and vulnerability remediation.
• Collaborate with ITSM and cross-functional technical and business teams, with a focus on ServiceNow HRSD and instance consolidation.

Requirements

• Bachelor's degree in Computer Science or a related field is required; equivalent experience may be accepted in lieu of a degree.
• 3+ years of experience as a systems engineer or in a related position.
• Proficiency administering enterprise systems and platforms.
• Understanding of networking concepts, firewalls, load balancers, data structures, and database systems.
• Intermediate scripting and automation skills.
• Familiarity with AWS, Azure, Google Cloud, and hybrid environments.
• Ability to analyze and troubleshoot complex system and application issues.
• Experience with system monitoring tools and interpreting performance data.
• Understanding of system security concepts and security-leading practices.
• Effective communication and collaboration with technical and non-technical teams.

Culture & Benefits

• Full-time regular employee role with a 40-hour scheduled workweek and day shift.
• Hybrid work model with at least one onsite day each week; remote workdays require a stable, secure, quiet, and compliant workstation.
• Base pay is supplemented by benefits, career advancement opportunities, differentials, premiums, bonuses where applicable, and recognition programs.
• Equal opportunity employer with reasonable accommodation available for applicants and employees with disabilities.