Senior Field Applications Scientist (NGS)

Location: Singapore, APAC. Must be within easy reach of an international airport for regional travel. The role is field based and requires travel of up to 50–75% across APAC, with occasional travel outside the region.

Company

hirify.global develops NGS and precision enzyme products for genomics applications.

What you will do

• Provide pre- and post-sales technical and scientific support for NGS and precision enzyme products, both onsite and remotely.
• Lead technical support for strategic accounts and opportunities, partnering with sales to accelerate adoption.
• Design and execute customer evaluation projects, troubleshoot workflows, and support successful product implementation.
• Train distribution partners and customers, create technical materials, and present at conferences and trade shows.
• Maintain expertise in NGS products, workflows, competitor offerings, precision enzymes, and automation support.
• Mentor field and scientific support colleagues, document customer activities in CRM, and communicate customer feedback and unmet needs to support product development.

Requirements

• MSc in Genetics, Molecular Biology, Biochemistry, or a related field.
• 8+ years of relevant experience, including significant experience providing field applications support for NGS.
• Experience developing, optimizing, and troubleshooting NGS workflows in high-throughput sequencing laboratories, manually and on automated platforms, including management of large sequencing projects.
• Advanced knowledge and practical experience in experimental design, application and assay development, NGS library preparation, PCR, qPCR, good laboratory practices, and troubleshooting.
• Ability to travel up to 50% of the time across APAC; the role description also states travel of up to 75%.
• Strong consultative customer skills, scientific analysis, customer engagement, and relationship-building abilities.
• Ability to work independently and remotely while collaborating with teams across time zones.
• Strong written and verbal English communication skills; additional regional languages are required.
• Must be eligible to work in the APAC region.
• Proactive, self-motivated, collaborative, and able to take ownership of customer-facing troubleshooting and support.

Culture & Benefits

• Full-time position within the Scientific Support department, reporting to the Associate Director of Field and Automation Support.
• Work with a global field and scientific support team across APAC and other regions.
• Travel includes customer meetings, partner training, troubleshooting, trade shows, and conferences.
• hirify.global is an equal opportunity and affirmative action employer.
• Pre-employment checks may include driving history, drug screening, and background checks where permitted by law.

Hiring process

• Submit a PDF containing a letter of motivation and a resume or curriculum vitae through watchmakergenomics.com.
• Applications without a letter of motivation will not be considered.
• Applications are reviewed on a rolling basis until the position is filled. Three professional references may be requested during interviews; direct applications only, with no recruitment agencies.